Tag Archives: communication

The 10-Minute International Librarian #73: Think of a communications tool that works well on you

Communication is an important part of impact.

It allows us to engage more effectively, both with users and with the decision-makers who determine the future of our institutions and profession.

Improving our ability to talk about what we do and why it matters is therefore essential.

Fortunately, it’s also an area where there is plenty of experience and inspiration out there.

From advertising to political campaigning, and from education to public information, we come across good – and potentially bad – communications all of the time.

Crucially, we can be reflective. Given that we are the target of so much communication ourselves, each of us can bring to the table our own experience of what is most effective, and draw on this in our work.

So for our 73rd 10-Minute International Librarian exercise, think of a communications tool that works well on you.

What have other people done that made you pay attention, better understand an issue, or even change your mind?

Was there a specific tool, approach, or format that made thus communication more effective?

Is this something that you can do in your own work to communicate the value of your work?

Let us know about what you have learnt from others about communication in the comments box below.

Good luck!

 

This idea relates to the IFLA Strategy! Key Initiative 4.4: Increase our visibility through excellent and innovative communications

As we publish more ideas, you will be able to view these using the #10MinuteInternationalLibrarian tag on this blog, and of course on IFLA’s Ideas Store! Do also share your ideas in the comments box.

What advocacy activities are libraries undertaking? Analysing the Results of the IFLA Regional Advocacy Priorities Study (Part 2)

IFLA’s Regional Advocacy Priorities Study collected responses from library associations, institutions, and individuals in June and July of 2021 in order to build up an understanding of the status of library advocacy in the world today.

Its goal is to get library and information professionals around the world (and in particular in IFLA’s new Regional Council and Division Committees) thinking critically about library advocacy.

As set out in the first part of this blog last week, reflection is important. Our time and energy is far from infinite, and so we need to keep on asking ourselves how to use it most effectively. Priorities change, so too do circumstances.

The same reflection is necessary around the way in which we advocate.

As such, the Study included a question about the degree to which libraries in different countries carry out different types of activity as part of their advocacy efforts. You can read the full answers on p56 onwards of the Report.

The question draws on IFLA’s Advocacy Capacities Grid, which aims to break down the different elements of advocacy. It is a tool, allowing libraries to think about where they are already strong, and where they may be able to do more.

It recognises, in particular, that advocacy involves a range of steps, reaching from what can be seen as lobbying (working with politicians, around specific legal changes) to broader public relations.

A first set of activities relate to engagement with laws and lawmakers – practices which are more at the ‘lobbying’ end of the spectrum of advocacy:

  1. Understanding laws and policies: this refers to the ability of libraries to understand the content of laws and policies, and follow the process by which they are developed and approved. This matters, if libraries are to be able to spot issues and seize opportunities on a timely basis to obtain better laws and policies (or avoid bad ones)
  2. Contacts with government officials: this refers to whether libraries have a strong network of contacts with ministers and civil servants who prepare and take decisions which can shape the situation facing libraries.
  3. Meet regularly with government officials: this refers to the particular importance of being able to talk regularly with policy-makers and shapers. Such meetings are both an opportunity to share views and build common understanding, as well as being important in order to respond to emerging issues.
  4. Contacts with legislators: in addition to work with the executive, it can also be powerful to work with members of parliament. They are important not only when voting on law, but can also help hold governments to account when they are not doing enough for libraries, or even propose laws that could help libraries in their work.

A second set focuses on who carries out advocacy work:

  1. Staff focused on advocacy: this refers to whether there is a named individual or individual who is responsible for carrying out advocacy on behalf of libraries. Allocating responsibility can help with coordination of work, as well as allow for the development of relationships and knolwedge.
  2. Members as advocates: this refers to whether individuals across the library field are mobilised to advocate for libraries. This can help ensure that libraries can engage effectively at the local level, as well as making the voice of libraries stronger.

A third set looks at communications:

  1. Attractive communication tools: this refers to the ability of libraries to create communication tools which are professional and appealing. This is important if libraries are to be able to seize people’s attention.
  2. Impact communication: this refers to the ability to present evidence of the impact of libraries, for example through collecting powerful stories of how libraries contribute to development, or to share data. This can help convince people of the need to support libraries.

A fourth set looks at working with and through others to deliver on advocacy goals:

  1. Contacts with journalists: this refers to whether libraries have relationships with the press and other commentators or influencers. This can allow library messages to be heard by a wider audience, potentially in a way that is more effective than if libraries communicate themselves!
  2. Partnerships: this refers to relationships with other organisations and stakeholders who can support library advocacy, such as non-governmental organisations. They can open up possibilities to build new contacts, and convince new audiences.

Finally, there is evaluation:

  1. Advocacy impact evaluation: this refers to the capacity to assess the impact of advocacy efforts in order to inform future work. It is an important step in order to ensure continuous improvement in the effectiveness and reach of your work.

 

As set out in the previous blog, the study is limited by the number of respondents. It should therefore not be taken as a definitive snapshot of advocacy around the world, but rather a conversation starter.

To help with this, the study breaks down responses by region, by type of respondent (association, institution, individual), and by size (of association and institution), allowing us to highlight interesting trends in library advocacy practices around the world.

Looking at the answers to the question around advocacy activities, we can therefore identify the following potential findings, as a basis for further discussion.

Libraries focus more understanding laws, than engaging with lawmakers: a consistent finding across regions was a tendency to more active in work to keep track of laws, and understand what they mean, than to engage with decision-makers (and in particular, members of parliament).

Chart 1: Level of activity on different elements of advocacy - results for all respondents (by region)

Chart 1: Level of activity on different elements of advocacy – results for all respondents (by region)

Clearly, understanding laws is important, in order both to be able to follow them, and to understand and set out how they can be improved. Yet relations with decision-makers matter, given that in the end, they are the ones determining whether libraries will get the policies and provisions they need.

It is particularly interesting that legislators receive least attention. It is true that a single member of parliament is likely to have less power than a minister, but they can be powerful advocates, and may be freer in making proposals than those in government already.

Chart 2: Level of activity on different elements of advocacy - association respondents only (by region)

Chart 2: Level of activity on different elements of advocacy – association respondents only (by region)

Looking in particular at associations, it is also notable that the place of this engagement varies by region.

In Europe, North America and the Middle East and North Africa, understanding laws and maintaining contacts with decision-makers stand out as areas of focus. Meanwhile, for associations in Asia-Oceania, these activities stand out less, while in Latin America and the Caribbean, and Sub-Saharan Africa, they play a relatively smaller role than other types of activity.

Chart 3: Level of activity on different elements of advocacy – association respondents only (by size of association)

There is also a distinction between larger and smaller associations, with larger players more likely to be involved in engaging with law and lawmakers. This may be explained by the fact that this sort of engagement does require time and resources which may be less readily available for smaller players.

This raises an interesting challenge – what can be done to strengthen the ability of smaller associations to carry out these aspects of advocacy?

 

A varying focus between dedicated advocacy capacity and mobilising the field: as highlighted above, it is important both to have named individuals who can lead and coordinate advocacy work, and to enable librarians everywhere to speak up in favour of our profession and institutions.

In almost all regions of the world, there is a stronger emphasis on helping individual librarians to act, than on building a central capacity for advocacy, with only North America focusing more on the latter (see chart 1 above).

Nonetheless, the gap is not a wide one in Asia-Oceania, Europe, and North America. It is wider, however, in Latin America and the Caribbean, the Middle East and North Africa, and Sub-Saharan Africa, indicating a potential area of focus for capacity-building.

Looking specifically as associations, the picture is different. In Asia-Oceania, Europe, Latin America and the Caribbean, and North America, there is a slightly stronger focus on dedicated advocacy capacity, while in the Middle East and North Africa and Sub-Saharan Africa, a lot more effort goes into mobilising members.

Turning in particular to associations of different sizes (see chart 3), the data indicates that larger players may be more focused on dedicated advocacy capacity, while smaller ones emphasise mobilising their memberships more.

In the end, the goal must be to ensure a similar focus on these two elements, and so learning how to develop both types of capacity, in order to support advocacy that is as strong as it is coordinated.

 

Partnerships complement libraries’ own efforts: as highlighted above, forming partnerships can be a powerful way of supporting library advocacy by recruiting a wider range of voices, able to reach out to a wider audience.

In general, the importance of building such partnerships appears already to be well recognised . Looking across all respondents, by region (see chart 3), in Asia-Oceania and North America, it appears to be the element of advocacy where there is most activity. In every other region, it is in the top three or four elements of advocacy.

The same does not go for contacts with journalists – it is only in the Middle East and North Africa, and in Europe, where there is the same level of activity in working with them as in partnerships in general. In Latin America and the Caribbean, and in North America, there is a significant gap.

Looking only at associations, the picture is similar – there is more activity around forming partnerships than working with journalists, with the exception of the Middle East and North Africa where the scores are equal (see chart 2).

Turning to associations of different sizes, it is notable that while the focus on partnerships is relatively similar, it tends to be bigger associations who work more work with journalists (see chart 3).

Overall, there is a welcome strong focus on partnerships across the board, but evidence that there may be some benefit in helping smaller associations develop their ability to engage with the media.

 

Communications plays a key role in respondents’ advocacy, but with varying responses for content and design: around the world, the importance of being able to communicate evidence of the value of the work of libraires, in an effective way, seems to be well recognised when looking at all respondents. Indeed, in Latin America and the Caribbean, the Middle East and North Africa and Sub-Saharan Africa, both of these are in the top three in terms of level of activity (see chart 1).

Looking only at associations, these two elements stand out less strongly, although the Middle Eastern and North African and Sub-Saharan African associations still focus strongly on these compared to associations from other regions (see chart 2).

As for associations of different sizes, smaller associations tend to focus more strongly on content, while larger ones indicate that they focus more on the presentation of materials – something that may be associated with the fact that they have more resources available for design work (see chart 3).

Looking across these results, it may be possible to conclude that when faced with more limited resources, many may decide to focus on communications which can be sent to a variety of stakeholders, rather than concentrating on individual decision-makers. Certainly, this work can play a useful role in trying to shape broader public opinion, and indeed there may be useful lessons to share about how to do communications on a small budget.

 

Evaluation underrelated?: a final point to note is the relatively low level of investment of energy in the evaluation of advocacy efforts. Indeed, looking at all respondents, this comes last in Europe, the Middle East and North Africa, and North Africa, and near-last in Sub-Saharan Africa (see chart 1).

Looking at the data only for associations, impact scores slightly higher among smaller associations than larger ones (potentially because of greater pressure on advocacy resources) (see chart 2). Moreover, associations in Asia-Oceania and Latin America and the Caribbean are also readier to engage, it seems, than those elsewhere.

Overall, it appears that advocacy evaluation may well be an area where there are lessons to share and to learn from.

The 10-Minute International Librarian #62: Think how to convince someone (in a language they understand)

Being able to win people’s support is so often vital in being able to fulfil your mission in a library.

It can be about convincing colleagues to join you in a project, winning the endorsement of a manager inside or outside of the library, or getting changes to wider laws and policies.

This can unlock resources or new possibilities!

But convincing people can take some preparation, both in terms of your message, and how you convey it.

So for our 62nd 10-Minute International Librarian exercise, think how to convince someone (in a language they understand).

To do this, you need not only to be clear about what it is that you want, but also to reflect a little on how to present it effectively.

What sort of vocabulary would the person you need to convince respond to? Are there buzzwords you can use, or themes you can raise that will get them more interested?

Think also about what tone will work – formal or less formal?

Take a look at – or think about – how the person you are looking to convince communicates themselves, and what seems to work with them.

Let us know about your experiences in the comments box below!

Good luck!

 

This idea relates to the IFLA Strategy! Key Initiative 1.1: Show the power of libraries in achieving the Sustainable Development Goals.

As we publish more ideas, you will be able to view these using the #10MinuteInternationalLibrarian tag on this blog, and of course on IFLA’s Ideas Store! Do also share your ideas in the comments box below.

The 10-Minute Digital Librarian #5: Use social media analytics to understand your reach

Our last post explored some of the first steps you can take in deciding how you want to use social media of different types in order to communicate about your work most effectively.

It mentioned, briefly, the value of playing around with the analytical tools available on different platforms. This post looks a little further at this point, given how useful it can be in helping you work out how you are doing, and get insights into what works or not.

Most social media platforms, if you look, provide an option to look at performance or analytics. This can be obvious from the front page, or be available as an option under your profile.

These will provide data – by post, by time-period, or both – on the following:

  • Number of followers (i.e. the number of people who have indicated their interest in you, and so who are more likely to see your content in their own feeds)
  • Number of people reached (i.e. the number of different people who have seen your post) – this can depend of the timing of your post, as well as on what social media algorithms choose to prioritise.
  • Number of impressions (i.e. the total number of times your post has been seen – this can include people seeing it more than once). Again, timing and social media algorithms can play a role here.
  • Number of engagements (clicks, shares, likes etc). This depends very much on how engaging your content is – does it make people want to look further?

This data can be used to create further indicators, such as the share of views of a post that led to an engagement.

Think about your objectives when you look at how you can use these. If you are simply trying to raise awareness of your collections as part of a wider communications drive, reach and impressions are powerful.

If you want people to come to your site (which of course is good – you don’t social media to be a substitute for your own content!), then clicks matter most, including as a share of views.

And of course, in the long run, a higher number of followers will tend to lead to higher scores on all indicators.

You can also use this data in the short run in order to assess the performance of individual posts. What topics interest people? What do people like to share? Perhaps most importantly, what brings people to your site?

An obvious comparison is between your own posts – do images matter, subjects, style, length? Some platforms do allow you to compare with other accounts – for example library accounts. If you see some which are performing particularly well, take a look at see what you can learn.

Beyond pure social media analytics, you can use other tools to assess the impact of your social media work. Website analytics (which we of course recommend using in a way that respects privacy) can give insights into how many people came to your site from different social media.

And of course, you can also ask participants in events and similar about how they found out about them, and include social media as one of the options.

This is a rich area, and fortunately, there are some great resources already out there. The materials from the webinar organised by WebJunction and TechSoup are very helpful, as is the page put together by ALA, and the recording of this Tech-Talk webinar.

Outside of library-focused resources, there are plenty of others, for example about Facebook Insights, Twitter Analytics, LinkedIn Analytics, or Instagram Insights.

Let us know the most useful things you have learned from using social media analytics to support your communication!

Good luck!

 

If you are interested in library marketing more broadly, you should take a look at the work of IFLA’s Management and Marketing Section, which provides a platform to share expertise and experience.

Discover our series of 10-Minute Digital Librarian posts as it grows.

The 10-Minute Digital Librarian #4: Develop a Plan for Social Media

In the first round of 10-Minute Digital Librarian posts, we’ve been focusing on how you can use digital tools in order to raise awareness about your library and its services.

We’ve looked at how to improve your discoverability through Wikipedia and mapping tools, as well as working on how easily you can be found via search engines. In the latter, we mentioned the value of thinking, also, about search engines within social media platforms.

Of course, social media presence is about more than just being found. When used well, it can be a great way of engaging users, and bringing them either into your building, or at least onto your site.

Our 4th 10-Minute Digital Librarian exercise therefore focuses on taking the time to develop a plan for social media.

Planning is important, given that your time is valuable, and of course it is possible to spend far too much time on social media!

Key questions you may want to think about include:

  • Think about who you want to reach? Are you focused on communicating with your existing users – who are they? Or do you want to reach out to additional groups? If you are starting, it makes sense to begin with existing users.
  • Linked to this, think about what you want to achieve through your social media presence.
  • Which channel or channels make most sense for you? This is likely to be steered by the type of audience you want to reach? If it’s professionals, LinkedIn may be best. Facebook users tend to be older, while younger ones use Instagram. Think also about networks such as Telegram, Signal or WhatsApp where these are used to share news and information.
  • Play around with the analytical tools available on the platform. These can offer you interesting lessons about which posts achieve most impact. Factors such as the theme of the post, the style, use of images, and even time of day can play a role.
  • Plan for regular content, but keep it sustainable for yourself in terms of time and effort. With experience, you will learn more about what works or not. Try to maintain a consistent brand as far as possible, and use images to make things attractive.
  • Be ready to interact with those who follow you – it can be a great way of building up links. You can also proactively follow others, including with others who can spread the word about your work.
  • Don’t forget to lead people to your site! While social media sites themselves seek to capture attention, your goal should be to get people engaging with library resources and services!

There are fortunately many good resources, not least papers presented at sessions organised by our Management and Marketing Section at previous World Library and Information Congresses.

There are also lots of resources online that you can take a look at of course – we’ve drawn on a selection of these in putting together this post, for example Super Library Marketing, bookriot.com, the Open Education Database,  or this example from a non-library source. Look around and see if there are a set of tips that work for you.

Good luck!

 

If you are interested in library marketing more broadly, you should take a look at the work of IFLA’s Management and Marketing Section, which provides a platform to share expertise and experience.

Discover our series of 10-Minute Digital Librarian posts as it grows.

The 10-Minute International Librarian #43: Think about your brand

Libraries traditionally benefit from a largely positive public opinion.

However, general warmth about libraries as an idea is not the same thing as a clear impression of why our institutions matter so much.

Ensuring that people know clearly what they gain from having libraries – and what they would miss if they didn’t – can help not only in your own local situation, but also more broadly.

This is what marketers seek to do when they try to build up a brand around their company or product, ensuring that it stands out and gets noticed.

They work hard to understand what people think about them, and to shape these reactions through advertising and other forms of communication.

So for our 43rd 10-Minute International Librarian exercise, think about your brand.

What impression do your users have of your library? What words would they use to describe it?

And what impression do you want your users and community to have of you?

You can use your ideas subsequently to think about how you can communicate your work.

Let us know your most effective ways of ensuring positive perceptions of libraries in the comments box below, and check out the work of IFLA’s Management and Marketing Section for more ideas.

Good luck!

 

This idea relates to the IFLA Strategy! 4.4 Increase our visibility through excellent and innovative communications.

As we publish more ideas, you will be able to view these using the #10MinuteInternationalLibrarian tag on this blog, and of course on IFLA’s Ideas Store! Do also share your ideas in the comments box below.

The 10-Minute International Librarian #36: Think of a new communications tool you can use!

The pandemic has forced so many of us to think differently about communications.

Traditional means of getting messages across – notice-boards or in-person conferences – have become less effective during lockdowns.

Meanwhile digital tools have become ever more dominant, although with the volume of information available, it has arguably become harder to get noticed.

Yet for potential users to know about the services that libraries – and library associations – provide, it is vital to think about how we can do this most effectively. From newsletters (electronic and physical) to different social media platforms or e-mail, there are plenty of options out there.

So for our 36th 10-Minute Library Advocate, think of a new communications tool you can use!

Write down which tools you use currently, both physical and digital. Which audiences do they reach? What sort of message do they allow you to send? What benefits do they offer you and your users?

Then think about what gaps you might have and how new tools might allow you fill them! And also whether existing communications tools may not be having the impact you want.

You don’t need to do everything, and of course you know your users best. Focus on what could work best for you!

Let us know in the comments below which tools you have recently adopted, and are working well for you.

Good luck!

 

This idea relates to the IFLA Strategy! Key Initiative 4.4: Increase our visibility through excellent and innovative communications.

You can view all of our ideas using the #10MinuteInternationalLibrarian tag on this blog, and of course on IFLA’s Ideas Store! Do also share your ideas in the comments box.