Tag Archive for 'users'

The 10-Minute International Librarian #61: Think of the last time you attracted a non-user

 As part of libraries’ mission to serve every member of their communities, a key question is how to bring in new users. Among those who do not currently regularly visit library buildings or websites, there may be some – or many even – who are missing out on opportunities that […]

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The 10-Minute International Librarian #40: understand your users’ expectations

Librarianship is all about providing service. Our institutions are there to help people find the information they need to make decisions, and to take part in economic, social, cultural and civic life. As a result, we have a strong focus on working to identify and respond to user needs, both […]

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