Tag Archive for 'user expectations'

The 10-Minute International Librarian #67: Think of a way in which user expectations have changed

While libraries are not in the business of selling products to consumers, they nonetheless have a duty to ensure that the services and support they are offering respond to need. This is essential; it is by meeting these needs that libraries have an impact, and so justify their existence and […]

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The 10-Minute International Librarian #40: understand your users’ expectations

Librarianship is all about providing service. Our institutions are there to help people find the information they need to make decisions, and to take part in economic, social, cultural and civic life. As a result, we have a strong focus on working to identify and respond to user needs, both […]

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