Tag Archive for 'customer service'

The 10-Minute International Librarian #80: Make a contact count

Librarianship is all about helping people to achieve their goals through meaningful access to information and knowledge. It of course includes a wide range of roles, from the front desk or out among the stacks, to the conservation lab or the cataloguing room. Nonetheless, in each case, it is through […]

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The 10-Minute International Librarian #40: understand your users’ expectations

Librarianship is all about providing service. Our institutions are there to help people find the information they need to make decisions, and to take part in economic, social, cultural and civic life. As a result, we have a strong focus on working to identify and respond to user needs, both […]

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