Tag Archives: COVID-19

Libraries Delivering SDG Successes, Even Under COVID-19

The Sustainable Development Goals, and the wider 2030 Agenda that contains them, already represent an ambitious – but necessary – roadmap for a richer, fairer, more sustainable world.

2020 was already supposed to mark the beginning of the Decade of Action – a renewed, reinforced focus on the sorts of concerted efforts needed to succeed.

Of course, 2020 also turned out to be the year of COVID-19, obliging people and governments alike to focus efforts on limiting the spread of the disease, and dealing with its consequences.

As the United Nations Secretary General, Antonio Gutteres pointed out back in July, COVID has both made achieving the Global Goals harder, and underlined why success is nonetheless so necessary.

With governments facing a steeper hill to climb than before when it comes to delivering on the SDGs, the need to draw on what libraries can contribute is as strong as ever. Fortunately, libraries have shown themselves up to the task.

Drawing on the examples collected by IFLA from libraries across the world, throughout the pandemic, this blog offers an overview of how our institutions are showing their value on each of the 17 SDGs.

SDG 1 – No Poverty: the pandemic risks seeing major jumps in the numbers of people facing extreme poverty, with loss of access to housing or basic services. Libraries have looked to counter this, with, for example, libraries in Kansas making laptops and WiFi hotspots available to the local homeless shelter, while those in Toledo, Ohio donating vehicles, and those in Edmonton, Canada, other equipment, in order to ensure that poverty does not mean exclusion.

SDG 2 – Zero Hunger: increased poverty all too often means food insecurity, even in wealthier countries. In response, public libraries in Toronto, Canada, have started to host food banks, while those in Yarra and Monash, Australia are supporting food deliveries. READ centres in Nepal are also engaged in providing food rations.

SDG 3 – Good Health and Wellbeing: while the pandemic has primarily been a physical health crisis, it has clearly also brought significant negative consequences for mental health and wellbeing. Libraires have addressed both, for example helping to share information about COVID-19 (including in local languages, in the case of Kibera and Nakuru public libraries in Kenya, and through the National Library Authority of Ghana), and supporting wider research and decision-making, for example at the national level in Brazil, and at the WHO itself.

To improve mental health, the library in Kota, India, has promoted bibliotherapy, libraries in China have engaged closely with users, while the National Library of Medicine in the US has promoted collections on wellbeing and dealing with stress. Libraries have also been involved in direct pandemic response, for example helping with contact tracing in Ireland and San Francisco, and with wider health work by promoting continued vaccination programmes in Nepal.

SDG 4 – Quality Education: UNESCO has underlined the risk of the pandemic becoming an education crisis. With libraries a key part of the infrastructure in almost every country for both formal, and informal and non-formal learning, much of the library response to COVID-19 has therefore been about how to allow education to continue. We have seen school libraries in Portugal, Uruguay, Brazil and Bhutan develop platforms and tools, while National Libraries in France, Spain and Trinidad and Tobago have also created packages and materials to support home learning, while the National Library of Jamaica has worked to help students pass their final exams. Library teaching – for example around information literacy and research skills, has been brought online, for example in Bangladesh. Further examples are available in our blog for World Teachers Day.

SDG 5 – Gender Equality: as highlighted in the Gates Foundation’s Goalkeepers Report, the pandemic risks representing a setback in efforts to promote gender equality. With libraries often acting as a force for equality by providing services without barriers, much of what they do helps counter this risk. In particular, we have seen work by libraries in Brazil to gather and present information that supports women’s health during the pandemic.

SDG 6 – Clean Water and Sanitation: while libraries are primarily about providing access to information, their role as community centres and neutral spaces mean that they can also become essential point for delivering other basic services, such as sanitation during COVID-19, even when buildings are closed. For example, South Pasadena library in Colorado set up a portable toilet and handwashing station in its carpark, while Richland Library, South Carolina, has shared its hand sanitised stations with the local homeless shelter.

SDG 7 – Affordable and Clean Energy: similarly to sanitation, while providing access to energy may not be a primary goal of libraries, the fact of libraries being community spaces means that they can be very well placed to offer this. During the pandemic, recognising the challenges that some students may have with electricity bills and access, libraries at Arizona State University have therefore prioritised access to device-charging facilities as part of its re-opening plans.

SDG 8 – Decent Work and Economic Growth: In addition to the education crisis highlighted under SDG4, the pandemic risks also becoming an employment crisis, with businesses suffering and jobs being lost. Even with the doors closed, libraries have therefore been helping people apply for unemployment benefits, for example in Miami-Dade and Hilsborough County in the US, while libraries in Greece have widened access to job-search support, and those in Ferguson, CT in the US are helping people develop new business ideas.

SDG 9 – Industry, Infrastructure and Innovation: the pandemic has underlined clearly both the importance of innovation (in finding treatments and cures, and new ways of doing things under changed circumstances), and of digital infrastructure. Again, libraries have been active, for example prioritising computer and internet access for those without this at home in the UK and Sweden, and many examples of leaving library WiFi on in the US. Meanwhile, libraries have continued to deliver on their core mission to support innovation through providing access to existing knowledge, for example in Iraq and many other places.

SDG 10 – Reduced Inequalities: as highlighted above, the pandemic has hit some harder than others, with growing concerns that the deepening of divides in society may be lasting. Libraries, given their mission to promote equality through ensuring that everyone has access to education, research and culture, play a core role in the response. Among groups at risk of marginalisation, children who are speakers of minority languages have benefitted from storytimes in the US and Australia, while older people have been able to develop the skills needed for digital inclusion in South Africa thanks to a video competition run by Johannesburg libraries. As libraries start to reopen, many have paid particular attention to the needs of vulnerable groups by prioritising them in service provision, as in the UK.

SDG 11 – Sustainable Cities and Communities: even libraries have been obliged to limit access to spaces which had become important meeting places pre-pandemic, new ways of engaging and supporting communities have emerged. Those who rely particularly on libraries for human contact and interaction have benefitted from active outreach by libraries to their users, for example in New Zealand and Canada.

SDG11 also covers the importance of safeguarding heritage. Faced with difficulties in  carrying out in-person conservation work, libraries in Australia and France have prepared guides on how best to proceed. Meanwhile, they are also busy safeguarding the heritage of tomorrow by collecting materials that witness to experiences today, as set out in our blog from May, with examples from the US, Spain, Cameroon and many others.

SDG 12 – Sustainable Consumption and Production: for many, the pandemic has underlined the value and importance of living more sustainably, avoiding behaviours which tend to accelerate the development and spread of diseases. It also represents an opportunity to stop, think, and change ways of doing things. Libraries have kept up with these wider trends during the pandemic, not least with IFLA’s own Special Interest Group on Environment, Sustainability and Libraries graduating to become a full Section, and a renewed focus in the New York Library Association on how to promote sustainability in library operations.

SDG 13 – Climate Action: while we can hope to find ways to treat and prevent COVID-19 in the coming months, climate change will require a much longer term response. In a year’s time, COP26 will offer an opportunity for governments to set out their own commitments. Libraries, are, of course, already committed to this, with the American Library Association, in the middle of the pandemic, launching programming grants to help libraries address the climate crisis.

SDG 14 – Life Below Water: As with climate change, ensuring the health of our oceans and the sustainability of the life that exists there is an ongoing priority – it is vital not to slow efforts around conservation and research. For example, libraries at the University of Washington in the US serving the oceanography department have made special efforts to maintain services in order to ensure that students and researchers can continue their vital work.

SDG 15 – Life on Land: just as in the case of SDG 14, libraries have an ongoing role in supporting research that in turn helps improve knowledge about how to farm and manage the land sustainably. Libraries, however, are also helping people to connect better to nature during the pandemic – for example in Schleswig-Holstein, Germany, where libraries have produced a booklet with suggestions of activities for readers.

SDG 16 – Peace, Justice and Strong Institutions: the pandemic has underlined the importance of governments that work effectively and transparently in order to respond, as well as of legislatures than can oversee their work. IFLA has published the results of a survey on how parliamentary libraries are helping to make this happen, while libraries in Nepal have helped raise up information about the situation on the ground to help wider government decision-making. Libraries in Indonesia, meanwhile, have sought to help improve the effectiveness of governance issues by summarising relevant laws and regulations for the benefit of citizens.

SDG 17 – Partnerships for the Goals: This SDG covers a wide range of issues, including access to knowledge across borders and digital skills, both of which have proved their importance during the pandemic. A key contribution here has been the work of the American National Library of Medicine in creating an open database for use by scientists around the world. Meanwhile, libraries globally have been sharing their skills in information literacy, for example in Mexico and Bangladesh, while in Kuwait, libraries have been leading research to understand how information spreads and is used by people at the time of pandemic. Libraries in Spain and the UK have been finding ways to offer training in using digital skills online, helping to promote inclusion for all.

Not a Gift, Not a Privilege, but a Right: Access to Information

The COVID-19 Pandemic has both underlined the importance of access to information, and how far we are from achieving this for all.

From the need for rapid access to research to inform policy making, to the development of media and information literacy skills amongst individuals in the face of misinformation, the need for comprehensive policies on information is clear.

Yet at the same time, with so many parts of our societies and economies moving online, the costs of being unable to access and use information easily have been made clear.

This comes as much through the months of schooling lost for those unable to take part in distance learning or work and do business online, as through the and isolation stress felt by those unable to communicate with their friends and families, or access culture online.

These are of course key issues for libraries too, as key pillars of the infrastructure for access to information in any country, and so for the delivery of this right.

While of course the spread of internet has created exciting possibilities to access information directly, libraries contribute in three essential ways: helping to ensure that those without an internet connection can get online, helping to ensure that works which are otherwise protected or restricted (for example by copyright) are still accessible, and helping to ensure that users have the skills and confidence to be successful information users.

The Pandemic has disrupted all of these, and with it the right of access to information. If we are to be better prepared in the future to ensure the continued enjoyment of this right, there are a number of steps we can take.

All represent good risk-management practice, by removing unnecessary uncertainties in the ability of libraries to respond. All work to ensure that access to information should be protected, and enacted, as a right, rather than seen as a gift or a privilege.

 

Towards Universal Connectivity: the goal of ensuring universal internet access is not a new one, with public access in libraries cited already in the WSIS Agenda of 2003 as a means of doing this. Technologies such as WiFi and models such as community networks offer promising means of bringing library connectivity out to communities – an essential step if libraries are forced to suspend in-person services again.

Achieving this will certainly require investment, and in many cases regulatory change, but would certainly bring returns in terms of higher uptake of services (such as education, eHealth and similar), create new business opportunities, and fulfil what is increasingly being seen as a moral obligation on governments to treat internet access as a basic utility like water or electricity.

 

Copyright Fit for the Digital Age: the failure of copyright laws to adapt to the digital age in many countries has meant that libraries have been unable to carry out online many of the services they would have offered in person. Physical collections were stuck behind library doors, with little possibility to provide digital access, for example through sharing scanned copies. Storytimes that previously took place in the library could not, in many cases, be done online.

Fortunately, this was not the case everywhere. In many cases, there have been welcome moves by publishers, distributors and others to allow for access – many are detailed on the page hosting the ICOLC Statement on the Global COVID-19 Pandemic and its Impact on Library Services and Resources. Others – including agreements between publishers and library associations to allow for storytimes – are noted on IFLA’s COVID-19 and Libraries page.

However, it is arguable that where libraries have already been given the possibility to offer a service to users in person – through an exception or limitation to copyright – they should be able to count on being able to do the same online, in as similar a way as possible. In other words, having already paid for a work, the possibility to allow users to access it digitally should not be a gift depending on the goodwill of the rightholder, but rather a legal certainty.

This can be guaranteed through using secure networks, and tools to prevent simultaneous uses. Achieving this will require copyright laws to be updated, notably to make it clear that digital uses are permitted, and to ensure that they cannot be taken away by contract terms, as is currently typically the case. Further help would come from deeper understanding of the pricing and availability of electronic resources for libraries.

 

A Digitally Enabled Population: finally, with it clear that skills and confidence play a major role in whether people make use of the possibilities that exist to access information, there is a need to have a greater focus on promoting digital and information skills, at all ages.

Clearly with the Pandemic, the potential for libraries to offer in-person support has been limited. Yet libraries have sought to be in touch with users by phone and other means, and provide guidance and support, as well as developing tailored tutorials to help people develop digital skills. In the longer term, what seems necessary is a more comprehensive approach to developing digital skills in the population, with libraries as key delivery partners within this, as some are already doing.

While many elements of this may require in-person support – and so will need to wait for the Pandemic to have receded – others can already be scaled-up in order to do the best possible in the months and years to come.

 

With the recognition of the International Day for the Universal Access to Information by the UN General Assembly as a full UN-level observance, there is a new opportunity to raise awareness of the steps needed to make this right a reality for all, whatever the circumstances.

Meaningful plans to ensure internet connections, digital access to library collections, and the skills needed to make the most of both, can all help ensure that when the next crisis hits – and even before – access to information is a right, rather than just a privilege or a gift.

Five Things that Individuals and Societies Need (and Libraries Provide) in the Wake of COVID-19

COVID-19 has placed significant strain on individuals and societies.

The economic damage has been clear, with businesses forced to close, and increased unemployment. While the most immediate impacts have been felt in the private sector, the public sector too is likely to see cuts as governments deal with lower revenues and debts to pay back.

This has inevitable social consequences, coming on top of the trauma of the loss of life, and the regret that many will feel at not being able to socialise and interact with others as they did before the pandemic.

These impacts are not felt equally of course. While many have been lucky to be able to move much of their lives online, this has not been the case for all by a long way.

At the level of individuals, there is often uncertainty about the future, as well as a serious risk of falling behind those who have been more fortunate.

Connected to this, societies as a whole are weakened when inequalities grow, both in terms of social cohesion amongst their members, and their overall potential to produce and innovate.

The job of government is to prevent this from happening, providing the context and support that individuals and societies need in order to recover. They need to act to minimise or avoid long-term scarring from the pandemic, while creating the opportunities for renewal and positive change.

Libraries can be at the heart of this response. This blog sets out five key challenges individuals and societies will face – or are already facing – as a result of COVID-19, and what our institutions can do to help.

 

Catching up with School: schools and teachers around the world have made a huge effort, in a very short period of time, to redesign teaching for an online environment. This is likely to have made a real difference for many learners.

Nonetheless, those who do not have access to the internet, or who do not have the hardware or space at home to learn effectively, have been at risk of falling behind their luckier peers, as the United Nations itself has underlined. For them, the period of the pandemic risks becoming a lost term – or even year – dragging them further behind.

Public and school libraries have long had a role in supporting teachers by encouraging and supporting reading and research outside of the classroom, for example in the United States. This role is more central than ever now, with libraries stepping up to deliver online after-school programming, designing activities and challenges, and providing tailored materials and support to help learners most in need!

 

Help to Access Employment Support: with unemployment already rising, millions of people are going to be looking for work in the coming months. The support that governments and other agencies can provide – benefits and job-search support – will be essential for many, especially those who start with fewer skills or resources to start with.

Yet again, too many people do not have the possibility to get online, or the devices necessary to prepare a CV, prepare a business plan, or apply for benefits or other forms of support. Furthermore, for many, pride or other factors may keep them away from job centres.

Libraries are already helping here, from printing out and delivering applications for government benefits, to providing access to resources for prospective entrepreneurs, or training to help jobseekers gain the skills they need, such as in Livadia, Greece.

 

Smarter and Fairer Innovation and Decision-Making: the COVID-19 pandemic has proved a major test of the ability of governments to take decisions, and of scientists and researchers to respond to an urgent priority.

In a few months, we have learnt a lot, leaving societies better prepared to respond to new clusters of cases. At the same time, we have also become aware of the many questions that remain open. To respond, there have been rapid advances in ensuring open access to relevant materials, as well as developing platforms for sharing information and carrying out collaborative research.

One key conclusion from this is the need for ready access to information – the speciality of libraries. From evidence reviews in support of government decision-making – as highlighted in the webinar organised by IFLA’s Special Interest Group on Evidence for Global and Disaster Health – to infrastructures for data on COVID-19, libraries have been essential to providing the best possible chances of finding a way out of the crisis.

 

Rediscovering a Sense of Community: less tangible, but no less important for wellbeing and social cohesion is the possibility for people to feel connected to each other. In societies where living alone is more and more common, especially among older people, loneliness and isolation have risked growing significantly.

While people have shown real resilience in the face of difficulty, it is clear that many miss opportunities to enjoy common experiences.

Again, libraries provide a solution. At an individual level, there are great examples of librarians making sure to schedule calls with regular users, especially those most at risk of finding themselves alone, such as Auckland, New Zealand. The re-opening of buildings should help to provide additional support.

Meanwhile, local libraries are organising activities online – and increasingly in person, where this is safe – realising their potential as often the most accessible cultural infrastructure for their communities. This work is complemented by the efforts of national and major research libraries to provide access to their collections and organising engaging exhibitions.

 

A Chance to Take a Break: linked to the above, the fact of being obliged to stay at home has not meant that people have had any less need to step back and take time for themselves. Especially with travel impossible or limited, people need a means to escape from the uncertainty and worry that the pandemic has brought.

While of course the key priority has been to ensure that people receive healthcare when they are ill, as well as the food and money needed to survive physically, we cannot underestimate the importance of culture as a source of wellbeing and respite, as the World Health Organisation has noted.

Once again, libraries provide an accessible and equitable means of doing this. There have been major increases in people signing up for, and using, library digital offerings, both from national and public libraries.

While copyright and the licencing terms offered by rightholders have sometimes limited scope for action, libraries globally have innovated and found ways to provide their communities with cultural experiences, in ways that work for them.

 

There are of course many other ways in which libraries support communities. IFLA’s work around the Sustainable Development Goals, for example, underlines the variety of ways in which our institutions can make a difference.

Nonetheless, in advocating for libraries now – at a time when many will face challenges to their funding – it is valuable to focus on the most pressing issues that governments themselves need to resolve.

By applying examples and lessons from your own context to show how libraries can provide solutions, you can strengthen the case you make for ongoing investment in library and information services. For example, Libraries Connected in England provides a great example of structuring advocacy around these sorts of challenges.

Good luck!

Attitudes and Actions: What Might COVID-19 Change in the Way We Think?

For all that anyone would like to be purely objective or rational, we are all influenced by our attitudes. Consciously or sub-consciously, we tend to have preferences for certain ideas, values, or types of behaviour, which help shape our decisions.

This is why such a key focus of library advocacy is how we change people’s attitudes, in order to ensure that, when a key decision-moment comes, this is as favourable as possible for our services.

Yet of course, attitudes do not just shape the decisions of politicians or funders, but also affect choices within the library field, as well as those taken by users.

Moreover, while advocacy can take time, sometimes attitudes can be changed or shaped by relatively sudden events. The COVID-19 pandemic is likely to be no exception here.

So what attitude changes could we expect as a result of the pandemic, and how might these in turn affect the way that libraries work? This blog shares some initial ideas, and welcomes further reflections.

 

Interpersonal Relations: for many, the COVID-19 pandemic has changed the way they think about contacts with others. From efforts to avoid other people when going to the shops, limitations on the size of gatherings, or simply socialising online without a shared activity as a reference point, the way many people relate with others has changed. Especially for those living alone, this has been hard.

The long-term change in attitudes from this may vary from person to person. Some will want to return to ‘normal’ as quickly as possible, even at the risk of causing new peaks in cases. Others will remember the warnings, even after official restrictions are lifted.

Libraries are likely to have both types of people among their users, which of course does not necessarily make life easier. There does risk being a need to find ways to enforce rules in the case of users who are putting others at risk, which is clearly not an easy thing to do.

But there may also be a case for finding ways to meet the needs of users who remain concerned, for example through smaller group or individual support, or use of digital, in order not to lose contact in the long-term. This can require extra resources, depending on the degree to which some users risk staying away. Assessing how lasting this attitude change will be is best done at the local level.

 

Greater openness to digital: perhaps uniquely, compared to any previous crisis, the COVID-19 pandemic has underlined the potential of digital to provide alternatives to physical activities or services. Clearly, for those without internet connections, the potential has remained unrealised – a major priority for action in the future.

Among libraries in particular, we have seen great examples of uses of digital technologies, including innovative applications such as the use of Google Forms to create virtual escape rooms. Yet a lot of the time, the changes have been less about ‘new’ innovation, but rather the application of pre-existing digital tools in the library context.

Effectively, the pandemic appears to have accelerated the adoption of digital, bringing activities such as consultations via WhatsApp, online chats with librarians, or virtual storytimes forward. This may be testimony to a change in attitudes – a greater openness to apply technologies on the ground on the part of libraries, and a greater readiness to use them on the part of users.

The rises noted in numbers of registrations for library cards, and then use of digital resources would back this up. These resources were available before, but people preferred to use physical options. The pandemic has forced them to reconsider. A key question will be whether libraries and users stick with these digital options into the future – in other words, is the attitude change lasting?

 

Connectivity as a human right?: linked to changing attitudes to digital tools – both on the side of libraries themselves and that of their users – is awareness of the importance of being able to get online in the first place. In particular in the most connected societies, the pandemic has underlined the risks of being on the wrong side of the digital divide.

Students in particular who have not been able to get online have been very clearly left behind, while those already lucky enough to have connections have been able to continue with their learning. People needing to apply for unemployment benefits have found it harder to do so when requests can only be made online.

There is also growing awareness of the importance of decent internet connectivity, with excessively low thresholds meaning that people who cannot make meaningful use of the internet are still counters as connected, and so do not receive support.

While the continued failure to give everyone options for meaningful connectivity has been around for some time, the pandemic has brought this into focus. There is perhaps hope that, in the wake of the crisis, there will be a greater readiness to see connectivity in the same way that we see access to running water, and support efforts to provide it effectively.

Libraries, both as centres for getting online, and nodes in networks, can be part of this.

 

Greater respect for science: another potential change relates to the readiness of policy-makers not just to draw on evidence, but also to be seen to be drawing on evidence, in order to justify the decisions they take.

This follows a number of years of concern about ‘fake news’, and the seeming rise of a class of politician almost taking pride in ignoring what ‘the experts’ say. Depressingly, for a field built on the idea of the importance of gathering, organising, preserving and applying information, these politicians have seemed to do well in elections.

While this group of politicians have clearly not left the scene, at least in some cases, there is a sense that it is both safer and wiser to draw on expertise in order to define policy. Whether this is sincere is open for discussion, but it is certainly welcome for libraries, at least for as long as it lasts.

 

The internet needs regulating?: a final potential change in attitudes returns to the digital sphere. We have seen, over a number of years, a growing sense that the internet has both its upsides and downsides for society.

Connected to this, we have seen increasing efforts to try and regulate the internet, and in particular its biggest platforms, as a means of trying to minimise the negatives, albeit in a piecemeal way. Legislation has looked at copyright, terrorist content, fake news, marketplaces and other issues, often taking different approaches to each.

However, when COVID-19 struck, the World Health Organization moved quickly to express concern about an ‘infodemic’ – the spread of misinformation about the virus, undermining public health messaging from governments.

Platforms have worked hard to respond, blocking, blurring, or tagging misleading messages as misleading.  It is perhaps not by accident that Twitter has felt readier to intervene in messages from the President of the United States now, even if these did not deal specifically with COVID-19.

With pressure in the United States to review rules around the liability of platforms, and legislation already under discussion on the same point, there is a chance that a greater readiness to regulate the internet could lead to sweeping new rules.

For libraries, this will be an area to follow closely. Clearly – as libraries know themselves – there can be types of content which are illegal or unacceptable. However, deciding where this is the case takes careful judgement, and legislation can be a blunt tool, which can unduly limit the scope libraries have to offer access to information.

 

These are just five areas where we may expect a change in attitudes as a result of COVID-19. All affect the way that libraries provide services, requiring innovation, adaptation and potentially advocacy.

None are certain of course. It remains to be seen how far attitudes change permanently, at a societal level. Do share your own views in the comments!

Five Library Values that Should Matter in a Post-Pandemic World

Even as the world continues to fight the COVID-19 Pandemic, there is already talk – in particular at the United Nations High-Level Political Forum – of how we can ‘build back better’.

This term – previously mainly used in the context of recovery from disasters – provides a reminder that shocks of different sorts do provide an opportunity to reassess and revise the way we do things.

Of course, this is not to take attention away from the vital immediate responses to the crisis, and in particular the work done by health and other essential workers to keep societies moving. Librarians have also played their part, working to ensure that communities continue to benefit as far as possible from connectivity, access to resources, and advice.

What it should mean, however, is that when we take decisions about the recovery from COVID-19, we do not feel compelled simply to re-create what happened before. Those who take decisions should feel freer to change things, making for a stronger, fairer and more sustainable society.

In this, the experience of the Pandemic already suggests that five key values of libraries could and should play a bigger role:

Information matters: following years of growing concerns about the spread and influence of misinformation online, and the readiness of politicians to dismiss expert perspectives, the pandemic has seen governments in many countries give a much higher recognition of, and profile to, scientists and researchers.

This is a welcome step – the importance of the access to information that libraries provide is only as great as the importance of the information itself, in the eyes of a decision maker.

Now is a good time to ensure a focus on creating strong and sustainable information infrastructures, not least in the shape of libraries, in order to ensure the preservation, organisation and availability of information into the future.

Connectivity matters: libraries’ mission to provide access to information has meant that they were early adopters, and even innovators, in the development of the internet. Almost 2/3 of public libraries in countries for which we have data offer internet access to users, giving opportunities to get online, use computers, and receive training and support.

The pandemic has made clear the costs of being on the wrong side of the digital divide, with almost half of the world population not able to use digital tools to continue their work, education or social interaction.

Faced, in particular, with many students who will have risked dropping further behind their richer peers, there is a strong case for a serious investment in moving towards universal connectivity. Libraries and other public access solutions (including through libraries as nodes in networks) should be a key part of any action plan.

 Universality matters: the pandemic has had far reaching consequences for almost everyone. This is not to say that the impact has been the same for everyone. Clearly those in precarious jobs, with less favourable housing situations, or who otherwise face marginalisation or discrimination, have too often suffered far more than others.

Nonetheless, we may be at a moment where decision-makers – and citizens – are more favourable to universal services. In other words, having seen that there are phenomena that affect everyone for the worse, it is also appropriate to take actions that affect everyone for the better.

Public libraries are a great example of this, with a clear mission to provide universal service, in line with the IFLA-UNESCO Public Library Manifesto. Clearly libraries themselves always need to be aware of how their work may be more or less accessible or welcoming to different individuals and groups.

Culture matters: culture is all too often seen as being at the periphery of policy-making, a secondary concern compared to issues such as finance, security or foreign affairs. Yet the right to participate in cultural life is a fundamental right, as set out in the Universal Declaration of Human Rights.

The Pandemic has seen many turn to culture as a source of comfort in difficult times, as well as making clear the role of cultural concerns (the norms, values, and behaviours of individuals and groups) in the effectiveness of the response. Cultural institutions, not least libraries, have also been valuable sources of information and stories to inform responses and put things into context.

If we are now to build policies that are more responsive, better adapted, and so more effective, as well as promoting wellbeing as a goal, culture and cultural institutions need to be part of the picture.

Rights matter: a common theme in the four previous sections has been the idea that people have rights – to information, education, public services and culture. There are others to take into account – private life, free expression, and freedom from discrimination to name a few.

The pandemic has brought home to many the value of these rights, often of course when they are compromised. It has also forced greater awareness and reflection on the tension that can exist between rights – freedom of assembly and the right to health, freedom of speech and the right not to be subject to discrimination. The latter has been particularly clear in the wake of the death of George Floyd.

While this may risk being perhaps the most optimistic of the suggestions in this article, we can hope that when we build back after COVID-19, we can be in a world which recognises the value of careful decision-making about how best to enforce rights for everyone. These are the choices librarians themselves make in the services they provide.

10 Ways to Improve your Advocacy Capacity from Home

The COVID-19 pandemic has brought many proofs of how much libraries matter for their communities.

We have seen high demand for services and resources online and by phone, regrets shared by users about not being able to visit in person, libraries stepping up to help people access the internet or sign up for government support.

All paint a picture of a sector that has a strong focus on public service, and the resilience, resourcefulness and inventiveness to deliver in difficult times. As set out, for example, in Nick Poole’s blog about the future of public libraries, we have a powerful story to tell, and an opportunity to build a new narrative and model that reinforces and guarantees the place of libraries of all types in society.

Yet the difficult times are not necessarily over, with the loss of tax revenue, and stimulus packages launched in many countries likely to lead to cuts in spending in future in order to keep debt under control.

We will need to be as ready as ever to promote a narrative of libraries as cornerstones of literate, informed and participatory societies.

Fortunately, we do not need to wait for restrictions on movement to be lifted to start. There is so much we can do from home! Here are just ten ideas, connected to our advocacy capacities grid, and drawing on our 10-Minute Library Advocate series for improving your readiness.

  1. Build your team: it is perhaps a cliché, but the more you can share responsibilities, the further you can go. Having a group of people ready to get involved both means that even if you’re busy, someone else can take up tasks. Moreover, you can bring together people with different skills in order to do everything from tacking laws and gathering evidence to public speaking and lobbying.
  2. Find out who’s in charge, and do your research: you’ll need to know who is responsible for key decisions about support for libraries. There may be different players or agencies at work – not just in the culture, education or research field, but also those in charge of finance. Try to work out who matters, and do your background research in order to understand what they care about.
  3. Find out what the process is: in every system, there will be a procedure to be followed for taking decisions about whether to support libraries or not. This may be more or less long, and more or less formal of course. However, if you want to influence decisions, it’s worth trying to understand when and how you can provide input most effectively!
  4. Find out where you can access information: linked to the process question, you may also need to be able to react quickly to consultations or proposals. Even if these are public, they may not be easy to find or follow, or only certain groups will be asked proactively for views. Get to know portals where relevant information is posted.
  5. Identify other players who matter: you don’t need to limit your focus to ministers, senior officials or equivalents. Think about which other actors can influence decisions. This could be members of parliaments or local councils, journalists, think tanks or others. They can all be potentially useful contacts for you.
  6. Identify potential partners: it’s not only librarians who think that libraries are important! Indeed, calls for support for our institutions can even be more powerful coming from other groups, such as educators, advocates for access to information, or organisations representing groups which depend a lot on us (researchers, parents, people experiencing homelessness). Think about who is active and with whom you could work.
  7. Gather your stories: to back up your narrative, it is important to be able to provide evidence of why libraries need action from decision-makers. For a lot of people, bringing things to the human level is a powerful way of making them feel real and necessary. Reflect on your own experience, and look through past media coverage to see what you can use. You can also draw on the SDG Stories on IFLA’s Library Map of the World.
  8. Gather your data: in parallel with evidence that brings out the ‘human’ angle, it can also be effective to show at a more ‘macro’ level what libraries are doing. Clearly a lot of the work of libraries is felt in ways that are difficult to measure, especially at the level of entire countries or regions. However, making sure you have key data about numbers of libraries, staff, and users can back up your arguments. Use data from IFLA’s Library Map of the World and Library Stat of the Week to help.
  9. Define your messages: to be effective in your advocacy, you will need to be clear. Both politicians and others are busy, and likely will only be able to remember a few short points or arguments. So based on what you want to say – and what you think your audience wants to hear – work hard to condense your message to make it as short and powerful as possible!
  10. Present your materials: Once you have your messages, your materials and your audiences defined, take a moment to think about how you are going to communicate what you’re doing. Make things visually attractive if possible – pictures can be a great way of grabbing attention on social media for example, while ensure that documents you present are written presented in a way that makes them easy to read and understand.

Good luck!

New Challenges and Opportunities: COVID and Memory

On International Museum Day, memory institutions, collection-holders, and visitors alike are called to reflect on the power of cultural materials and the stories they tell. The International Council of Museums (ICOM) is calling on its network to rally around this year’s theme: “Museums for Equality: Diversity and Inclusion”, celebrating the diversity of perspectives that make up all aspects of museums. Please visit their dedicated website to International Museum Day to see more of this year’s celebrations.

For memory institutions (galleries, libraries, archives, museums), there is a longstanding conversation on the power of cultural heritage as a means to promote cultural exchange, mutual understanding and peace. This conservation is more important than ever this year, as COVID-19 has brought radical changes to all sectors of society.

Let’s take the opportunity of International Museums Day to touch on several points of discussion regarding the effects of COVID-19 on the heritage sector, and what they could mean for libraries and the heritage professionals working therein.

 

Creating Tomorrow’s Heritage

In an earlier blog post, we’ve touched on the importance of primary sources in providing historical context and lessons-learned when facing difficult times. Looking to the past can help people understand how medical, social, and political response at the time mirrors and differs from what they are currently experiencing.

During the American Great Depression of the 1930’s, the government-sanctioned Farm Security Administration hired 10 photographers to go out and document the country during this period of extreme poverty. The goal was to

show people in cities back East what the Great Depression looked like for the rural poor – to give it a human face. The resulting photographs are still today among the most iconic of both this era and of American history as a whole.

Migrant Mother Photograph

“Migrant Mother” by Dorothea Lange

To me, this story is one that perfectly encapsulates the power of documentation. Not only in the act of supporting the artists and photographers to create material, but in the way this material is used and shared – in this case raising support for relief programmes and legislation.

To pass along the opportunity for future generations to connect to our current experience, there is a need to document the response to COVID-19 now, in as many voices and perspectives as possible.

Libraries are helping record their communities’ responses to COVID-19 and their experiences living with the measures their governments are taking to stop the spread. Libraries in the United States, Australia, Great Britain, Spain and beyond are providing opportunities for their communities to directly share stores, photos, and other primary sources recording their experience.

A child's drawing depicting COVID-19

The Municipal Libraries of Huesca asked children to respond to COVID through art.

For born-digital material relating to COVID-19, the International Internet Preservation Consortium (IIPC) has launched a call to record web archiving efforts related to the COVID-19 outbreak. You can contribute on behalf of your institution here: Mapping COVID-19 web archive collections.

This work promises not only to help researchers to develop insights to inform future policies, but also societies as a whole to come to terms with what has happened.

Prioritising Digitisation and Access

With the closure of most cultural institutions worldwide, culture is existing on digital platforms more than ever before. In ICCROM’s recent lecture series, Protecting People and the Heritage in Times of COVID, this phenomenon was discussed in terms of ways digital engagement can bring about a paradigm shift in society’s access to and enjoyment of cultural heritage.

An example that was shared by Shubha Chaudhuri of the American Institute of Indian Studies was that of intangible cultural heritage (ICH) knowledge-bearers, who may be losing their ability to sell goods and performances with the closure of marketplaces and collapse of global tourism.

Libraries and museums can play a role in preserving the core value of ICH as social practice – not just as goods to sell – by providing access to diverse cultural expressions through providing a space for them, preserving materials, and promoting digital access.

Moreover, this period of raised awareness of and participation in culture on digital platforms can be an opportunity to promote the importance of digitisation and access to documentary heritage. More than ever before, there is a sense of urgency to implement the policy of digitisation recommended by UNESCO in the 2015 Recommendation for the Preservation and Access to Documentary Heritage, including in Digital Form.

By tapping into this, libraries can promote digitalisation of collections, secure storage and access to a wide audience who may be more receptive than they were pre-COVID.

 

Multi-hazards: facing new threats

Unfortunately, the disruption caused by COVID-19 compounds pre-existing threats in many of the most vulnerable places in the world. International bodies including UNESCO and Interpol have reported an increase in looting at sites and of illicit trafficking of cultural goods on the international art market.

During ICCROM’s lecture, Abdelhamid Saleh of the Egyptian Heritage Rescue Foundation, which is actively working with museums in Yemen, reports that Yemeni museums are struggling with the interface of disaster, armed conflict and COVID-19. We have heard similar feedback from partners working in Syria, Yemen, and elsewhere in the MENA region.

Capacity building in multi-hazard approaches to disaster risk reduction and recovery are necessary. This should include immediate intervention in favour of digitisation and secure storage. In the example from Yemen, museum workers are being trained on security and digital storage, with positive enhancements such as digitised collections beginning to be stored in multiple locations.

Considering that important pieces of documentary heritage are often held in private family collections in the MENA region and elsewhere, addressing these multiple threats are even more dire. There is a need to reach beyond the institution to secure all expressions of cultural heritage.

More than anything, there is a need for international cooperation. Regional practitioners with local knowledge and connections must be backed by a multilateral international effort in order to face these multiple hazards. IFLA is seeking out participation in such partnerships, to ensure libraries and documentary heritage are adequately considered in future interventions.

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In this blog, I’ve identified three areas where the COVID-19 pandemic has affected thinking about how libraries fulfill their mission as memory institutions – archiving the present, digitization and digital access, and developing comprehensive approaches to dealing with risk.

None are new, but in each case, the current situation has helped underline the importance of libraries’ work, and the urgency of action.

But the list is not exhaustive. We would like to hear from you.

What changes to your preservation and conservation practice do you predict for the future?

What new opportunities and challenges will the heritage profession and memory institutions face in the post-COVID world?

We continue to take part in a global conversation with partners in libraries and partner NGOs to help our community face these challenges and take these opportunities to continue preserving and telling our stories.