Monthly Archives: June 2020

Pride Month: Resources by Loida Garcia-Febo

(Loida with Deb Sica in June 2019 during the Friday of ALA Annual she, as ALA President at the time, dedicated to honor Pride.)

Happy Pride!  

LGBT Pride Month is commemorated each year in the U.S. in the month of June to honor the 1969 Stonewall riots in New York City. It also commemorates events in San Francisco and trailblazing gay activists who tirelessly fought to secure gay and human rights. 

As a profession, we have come a long way, but much more work is needed to continue our advocacy of and support for our LGBT colleagues and communities. There are many aspects that still perpetuate bias, discrimination, and endangerment of LGBT populations. These can hurt our family, friends, and colleagues. We must do better. Personally, I welcome voices calling for us to do better. It is the right thing to do.

Thanks to brave librarian activists in the U.S., the Rainbow Round Table (RRT) of the American Library Association (ALA) was founded in 1970 as ALA’s Task Force on Gay Liberation. It is the oldest  gay, lesbian, bisexual and transgender group within a professional organization. More recently, on June 23/ 2020, the RRT worked very hard to make an ALA statement on affirming the rights of transgender people happen.

Thanks to trailblazing and fearless individuals such as Marsha P. Johnson, Sylvia Rivera from NYC, and those involved in Obergefell v. Hodges resulting in the U.S. Supreme Court ruling making same-sex marriage a right nationwide, each day we move closer to a world with equal rights for all.

(Flags of the LGBTIQ Community from Outright International)

On June 15, the Supreme Court in the U.S. ruled that the language of the Civil Rights Act of 1964, which prohibits sex discrimination, applies to discrimination based on sexual orientation and gender identity. This civil rights law now protects LGBT workers. It is a tremendous victory. As Outright International- the leading organization advocating for LGBT human rights at the United Nations – said in their statement, “This judgement will have implications for the LGBTQIA+ people everywhere- governments and movements are inspired by each other, and landmark judgements are quoted by courts across the world.”

(Art by David Lopez)

I would like to encourage us all to support our LGBTQAI+ We can all do something from where we are. This year, to celebrate Pride from home, I asked a wonderful team of librarians to collaborate with me to coordinate “Librarians in QUEERantine,” a virtual Pride Celebration. Heartfelt thanks to David Lopez, Edwin Rodriguez, and Ray Pun. For this piece, I asked LGBT librarianship leaders to share messages and resources with the global library community. I am grateful for their responses. Each message is valuable and unique. Thank You to all!

Loida to each library leader: Thank you for your service to our profession. If you could share a message with the library community during the Pride Month, what would it be? What resources would you share with the library community to celebrate Pride?

Alanna Aiko Moore, Librarian for Ethnic Studies, Gender Studies and Sociology at UC San Diego, President of the Asian Pacific American Librarians Association (APALA)

 June is Pride month in many communities.  People often think of Pride as an epic parade, a week-long party, a huge celebration with concerts and events.  Many people do not realize that Pride is held in the month of June to commemorate the 1969 Stonewall Uprising–a series of protests, demonstrations and riots by members of the LGBTQ community against police raids that turned violent.  Also forgotten are those BIPOC at the forefront of the Stonewall movement to fight for equality and protest police brutality—people like black trans activists Marsha P. Johnson and Sylvia Rivera.

Knowing this history shows how the LGBTQ community has much in common with the current struggles of the Black Lives Matter movement—from over policing to hate crimes and violence. 

The LGBTQ community has deep roots standing up for injustice and inequality and fighting for those among us most marginalized. Many members of the LGBTQ community hold intersectional identities that encompass race, ethnicity, gender, gender identity and sexual orientation. Indeed, Black Lives Matter was founded by black queer women. When we speak about Black Lives Matter and Pride/LGBTQ issues, we must acknowledge the intersections—Black LGBTQ violence and death are consistently overlooked (especially Black trans lives), Black queer folks are disproportionately marginalized and devalued, and the rampant culture of over policing places scrutiny on Black bodies.

As a queer, cisgender, multi-racial Asian American, I will elevate Black voices this Pride month and follow the lead of Black leaders.  I will stand in solidarity with the Black Lives Matter movement and with my LGBTQ community.  I hold that the safety and wellness of Black people and Black queer people are of the utmost importance. I stand with protestors asking for justice for the senseless murders and state sanctioned violence of Black people, especially Black trans people. I vow to use my privilege to fight systemic racism and implicit bias not only in our library institutions but in the larger world.  What will you do for Pride this month? 


David Lopez, Librarian, California, Western Region Chapter Representative, REFORMA National (2017-2021), ALA Councilor-at-Large (2017-2020)

It is important to remember that the celebration and empowerment of the LGBTQ+ community should occur beyond Pride month. While June is the observance of the strides the queer community has made in history, it is the daily efforts of members of the LGBTQ+ and our allies that remains the answer to real progress. We need equal representation in the library profession, in administrative positions, and in academica in order for there to be real systemic change.

As a queer Latino, it is the scarce moments in life when I have seen myself represented that I have found the strength to continue my own mission to uplift and honor marginalized voices. The workplace is difficult enough to navigate, but when you factor in inequity, lack of diversity, and understanding, we are all faced with the incessant microagressions that keep us from advancing. So remember that Pride goes beyond a single month and that the true work of library and information professionals is to cultivate a welcoming environment for all, be they patron or colleague.

Here are is a list of resources that will keep Pride going year around:


Ana Elisa de Campos Salles: Past-chair, American Library Association’s Rainbow Round Table, ALA Councilor-at-Large, Branch Manager at the San Francisco Public Library

My background is in public libraries, working with area schools and community organizations, and specifically working with teens and adults, so my answers will be very public-centric. My message is: use Pride as an opportunity to educate folx about the social justice roots of Pride and to normalize queer identity as part of the intersectional spectrum in which we all live. It can also be used to engage people in conversations about what qualities we value as a society and want to center in ourselves and younger generations. 

Don’t forget to have fun with it! Pride is fierce, but it’s also a celebration. Celebrate diversity. Celebrate equity. Celebrate inclusion. Celebrate kindness and compassion. 

There are so many great resources out there! Here are a few:

ONE Archives Foundation LGBTQ History Lesson Plans – Complete, downloadable lesson plans for teachers. Audre Lorde, Bayard Rustin, queer social justice movements, oh, my!

Professional Tools from the Rainbow Round Table – I would be remiss if I didn’t mention the Rainbow Round Table and the ever-growing list of toolkits, specialized bibliographies, and other resources available for free. Anyone is also welcome to sign up to our member and executive board listservs.

If you’re into visual, engaging resources, hop on YouTube and check out some really great channels, such as The History of the LGBTQ+ Civil Rights Movement, or enter key words and see what comes up, like this series of diverse, international LGBTQ TED Talks on the queer experience. A lot of these topics can easily inspire conversations and programs for teens, parents, and the general public at school or your local library.


Thomas Chaimbault-Petitjean, Responsable du pôle Formations initiales des fonctionnaires stagiaires, Direction des études et des stages – Pôle Formations initiales des fonctionnaires, Université de Lyon; Convener of IFLA LGBTQ Users Special Interest Group

Libraries and Prides have this in common, that they build a positive space connecting LGBTQI + communities members to their history and culture.

Both remind these men, women, others, and their allies that they are not alone, that they are part of a larger movement for equal rights; that their voices, like those of other marginalized groups, count.

Libraries support individuals in building their own identities by giving them access to collections, spaces and services. It is through these that they can question, build and affirm what they are, wish to be, feel to be.

This space of opportunities is a wall against economic and health crises, the increase in disparities or cultural and social inequalities. This space, these resources are golden.

It is important for  LGBTQI+ Communities members to use them, and for libraries to work with community members to be more relevant and accurate. We have to work all together, we have to learn from each other; we can be stronger.

So, no matter where you are from, your state of health, your gender identity, your sexual orientation, your physical appearance, your weight, your religion, your age, your marital status, your disability, your political opinions, etc., You are welcomed; and be proud!


Martin Garnar, Dean and Professor, Kraemer Family Library, University of Colorado in Colorado Springs

As the U.S. Supreme Court decisions are often announced in June, we have had the happy timing of learning about the expansion of marriage and employment rights during Pride Month.  Both of these are important victories for the LGBTQ+ community, but we still have much work to do, including addressing the racism that still exists within our community.  Stonewall would not have happened without the leadership of black trans activists and we need to honor that leadership by working for justice for everyone still facing oppression. One place you can start is to support the work of the Black Trans Advocacy Coalition ( Justice for some of us is meaningless unless there is justice for all of us.


Meg Metcalf, Library’s women’s, gender and LGBTQ+ studies collection specialist at the Library of Congress, President of the District of Columbia Library Association 

If I could share one message with the Library community this Pride Month, it would be to ask them to consider the ways in which their institutions have centered white, cisgender, heterosexual people as the default and the very real impact this has on marginalized people and communities. Some questions to ask of yourselves and your institutions this Pride month: Do we provide LGBTQ+ programs and services all year (not just during Pride) and do we fund them at the same level as other collections and services? Is our library a safe place for the LGBTQ+ community, and how do we actually assess that? Does our institution offer trans inclusive health care for staff? Do we have a thoughtful and explicit policy and/or procedures in place to follow if and when our library is challenged on an LGBTQ+ issue, whether that be a program, exhibit, item, or staff member? Are we meeting the needs of LGBTQ+ patrons and staff members, and what assessment measures are we using to ensure that we are? Do you assume that your LGBTQ+ patrons speak English and/or are U.S. Citizens? What services do you offer for the non-English speaking and/or undocumented LGBTQ+ community? Are you able to equally serve and accommodate LGBTQ+ patrons and staff with access needs? Do you offer services for LGBTQ+ homeless youth? 

Some resources to celebrate Pride: 

LGBTQ+ Resource Guide:

History of Pride Story Map:

Documentary footage of the first Pride march in NYC in 1970:

Library of Congress Pride Portal:

Pride at 50 From Stonewall to Today (Blog Post):

Stonewall Uprising, Today in History:

Stonewall 50: Panel Discussion on LGBTQ+ Research:

Happy Pride!!!!


Philippe Colomb, Deputy manager, Médiathèque Françoise Sagan in Paris, France

Thank you for this request. As an openly gay professional and an LGBTQI activist, the message I would like to share today would be “make the library a place for democratic debate”. It seems to me that it is important for the library to be a space that both reflects all the diversity of society and allows for an argumentative discussion of the tensions that run through it.  For this reason, we must not just be « flag-bearers »: we must be pedagogues who allow everyone to question their situation and those of others. By our collections and actions, we should help, in particular, to popularise the concepts of privileges, gender construction, discrimination, intersectionality etc. I think these are often misunderstood and caricatured notions and that librarians are in a particularly good position to ensure a better understanding of these concepts and to allow critical yet peaceful discussion around them. 

In terms of resources, I would advise French-speaking colleagues to read the blog « Légothèque »(<>) which has been working for years on the role of libraries in self-construction and the fight against stereotypes. This is a particularly useful ressource.


Rae-Anne Montague, she/her; they/them, Chair Elect, ALA Rainbow Round Table, Chicago State University Information Studies 

Happy Pride 2020! 

This is usually a joyous time. In a typical June, we gather together to celebrate our shared interests and achievements and enjoy each other’s company. We have much to celebrate – literature, legislation, legacies, and love. Love is foundational. 

This year, as we approach the golden anniversary of the founding of the American Library Association’s Task Force on Gay Liberation, now the Rainbow Round Table – the nation’s first LGBTQIA+ professional organziation, we have adjusted our plans for pride in the face of a pandemic. Still, we connect and reflect. We find renewed strength in our queerness. Looking back, we recall fun times and fond memories mixed in with some uncertainties and pain. We are still here – reading, writing, speaking, listening, taking action. We recognize and we are grateful to those who have struggled and to those who continue to guide us towards equity and justice. We mourn those we have lost. While ours is not a single story, we share a common sense of optimism for our future. We look forward to continuing to work together across communities to overcome emergent and persistent challenges and to creating a more sustainable spectrum of existence.    

Here is a sampling of fabulous e-resources of possible interest to the library community:

➤ The Arquives is an organization dedicated to celebrating, preserving, and collecting LGBTQIA+ stories and histories.

➤ Digital Transgender Archive is an online hub for digitized historical materials and information on archival holdings throughout the world.  

➤ Excavating Black Queer Thought: A Pride Bibliography I and II are resources to illuminate the multiplicity of experiences existing within Black LGBTQIA+ life.

➤ Gerber/Hart Library and Archives collects, preserves, and makes accessible items related to LGBTQ history and culture.

➤ GLSEN is an organization that conducts extensive research to inform K-12 education and to ensure LGBTQIA+ students are supported and included.

➤ IFLA LGBTQ Users Special Interest Group is dedicated to sharing professional knowledge by offering opportunities to engage in discussion.

➤ The Kinsey Institute is a research hub on critical issues in sexuality and gender.

➤ Kumu Hina offers resources related to the story of a Native Hawaiian who is a proud māhū, (transgender woman) and respected kumu (teacher).

➤ Lambda Literary is an organization dedicated to LGBTQIA+ books and authors that offers programs and annual literary awards.

➤ Leather Archives and Museum is a community archives, library, and museum of Leather, kink, fetish, and BDSM history and culture.

➤ The Legacy Project collects, preserves, and educates about LGBTQIA+ contributions to world history and culture.

➤ Lesbian Herstory Archive offers the world’s largest collection of materials by and about lesbians and their communities.

➤ LGBT Books to Prisoners is a prison abolitionist project focused on sending books to incarcerated LGBTQ-identified people.

➤ Mariposas Sin Fronteras is a group seeking to end the systemic violence and abuse of LGBTQ people held in prison and immigration detention.

➤ Making Gay History provides LGBTQIA+ oral histories focused around civil rights.

➤ National AIDS Memorial offers dedicated space and services to gather, heal, hope, and remember.

➤ National Park Service LGBTQ Heritage shares stories and images celebrating LGBTQ histories across the United States.

➤ ONE National Gay and Lesbian Archives features a large repository of LGBTQIA+ materials.

➤ Que(e)ry Librarians organzies events to encourage community among queer information professionals and their friends.

➤ The Queer Zine Archive Project (QZAP) is a free on-line searchable database of queer zines.

➤ Rainbow Book List / Over the Rainbow are annual bibliographies of quality books with significant and authentic LGBTQIA+ content from the American Library Association’s Rainbow Round Table.;

➤ Rainbow Heritage Network is an organization committed to the recognition and preservation of sites, history, and heritage associated with sexual and gender minorities.

➤ Sisters of Perpetual Indulgence is a boastfully queer organization dedicated to community service, outreach, and exuberance.

➤ Stonewall Book Awards, sponsored by the American Library Association’s Rainbow Round Table, was the first and is the most enduring award for LGBTQIA+ books.

Jean-Nickolaus Tretter Collection is an LGBTQIA+ archival repository with books, periodicals, grey literature, personal and organizational records, zines and pamphlets, artifacts and ephemera, and audiovisual materials housed at the University of Minnesota Libraries. It includes the Tretter Transgender Oral History Project, which makes available oral histories of gender transgression, broadly understood through a trans framework.

➤ Trevor Project is an organization providing crisis intervention and suicide prevention.

Also, be sure to connect with and support your local LGBTQIA+ community groups!!

#CPDWLChat Twitter Conversation Archive

Missed the recent #CPDWLChat on Twitter? Catch it here to see what was discussed!

Here were our questions:

Q1 How do you maintain continuing professional development in LIS or in your workplace at the moment?

Q2 Who has influenced you to become a librarian, and how did they influence you?

Q3 Can you share an LIS trend in your library/country/region? #CPDWLChat

Q4 How important is the applicant’s ‘web presence’ (e.g. LinkedIn, personal website, etc.) in the job process?

Q5 Can you share with us what are some important skills needed in LIS field today?

Q6 What are some tips for early career librarians or students to receive mentorship?

Q7 What advice do you have for librarians interested in serving as coaches for early career librarians or students?

Q8. What strategies can you share with folks who want to get involved in IFLA but don’t know where to start?

Q9. Can you share with us the pd course you have taken during this quarantine?

Black Lives Matter: Statements & Resources

By Loida Garcia-Febo, International Library Consultant, CPDWL Consultant, ALA Immediate Past President

Since the killing of George Floyd at the hands of the Minneapolis Police Department, people around the globe have rallied urging the world to fight against racism, racial prejudice, intolerant attitudes, and police brutality.

Library associations in the USA and internationally have released statements condemning violence and racism towards Black people and all People of Color. They have also compiled resources for action and for continuing education including terminology, action plans, and LibGuides. This blog post includes a compilation of current and past statements by library associations and organizations working closely with libraries and resources. It also includes resources for anti-racist work. This is not an exhaustive list. Each one of us must research, read and educate ourselves about these human rights matters.

Statements and websites with resources are a significant step in fighting racism. Actions reflecting anti-racism impacting institutions’ systems holding down Black people and People of Color are the ultimate goal. The work that will truly help us to dismantle the systems of oppression includes institutions’ hiring data, discrimination claim statistics, salary tables, retention numbers, diversity policies, institutions leaders’ public actions against racism (@DrMonicaCox, 6/4/20).


Black Caucus of the American Library Association (BCALA)

Statement Condemning Increased Violence and Racism Towards BlackAmericans and People of Color

The University of the West Indies at Mona, Jamaica

Statement from the Vice-Chancellor: Marcus, Martin, and Minneapolis

Society of American Archivists

SAA Council Statement on Black Lives and Archives

American Library Association (ALA)

ALA Executive Board stands with BCALA in condemning violence and racism towards Black people and all People of Color

ALA statement condemning police violence against BIPOC, protesters and journalists

ALA president reminds members of professional EDI tools to address microaggressions, quash racial profiling

ALA and US library associations affirm commitment to Equity, Diversity and Inclusion

ALA condemns racism and violence in Charlottesville

Asian Pacific American Librarians Association (APALA)

APALA stands with BCALA and Black Lives Matter

REFORMA, The National Library Association to Promote Library and Information Services to Latinos & the Spanish Speaking

REFORMA Statement on Solidarity with BCALA

International Federation of Library Associations and Institutions (IFLA)

Statement by the IFLA President and Secretary General: Racism Has No Place in the Society Libraries are Working to Build

The University of North Carolina, Chapel Hill Libraries

The University Libraries’ Role in Reckoning with Systemic Racism and Oppression


University of Denver, University Libraries

Where do I begin? – Anti-racist Resources – LibGuides at University of Denver

OCLC’s Skip Prichard’s

Remembering George Floyd with Reflection and Action

Trevor A. Dawes, Librarian, Educator & Consultant

Leadership and (Racial) Crisis

A Personal Message (about race in America)

Statements and Accountability


Reflections on Race and Racism: ALA affiliate and division leaders speak out

Libraries Respond: Black Lives Matter

The Plan for Action featured on this resource includes detailed sections on Everyday Actions, Center and Support voices in LIS, Staff development, Library Programming, Evaluate Policies, and Terminology:

Anti-Racism: Anti-racism is “the work of actively opposing racism by advocating for changes in political, economic, and social life. Anti-racism tends to be an individualized approach and set up in opposition to individual racist behaviors and impacts.” (National Education Association – Racial Justice in Education)

BIPOC: “Black, Indigenous, and People of Color. The term BIPOC is used to highlight the unique relationship to whiteness that Indigenous and Black (African Americans) people have, which shapes the experiences of and relationship to white supremacy for all people of color within a U.S. context.” (BIPOC Project) We use the term BIPOC in this resource to identify opportunities that are not specifically for Black people, but Black, Indigenous, and People of Color.

Black Lives Matter: #BlackLivesMatter was founded in 2013 in response to the acquittal of Trayvon Martin’s murderer. Black Lives Matter Foundation, Inc is a global organization in the US, UK, and Canada, whose mission is to eradicate white supremacy and build local power to intervene in violence inflicted on Black communities by the state and vigilantes. By combating and countering acts of violence, creating space for Black imagination and innovation, and centering Black joy, they are winning immediate improvements in their lives. (Black Lives Matter)

Racial Justice: “The systematic fair treatment of people of all races, resulting in equitable opportunities and outcomes for all. Racial justice—or racial equity—goes beyond “anti-racism.” It is not just the absence of discrimination and inequities, but also the presence of deliberate systems and supports to achieve and sustain racial equity through proactive and preventative measures.” (Race Forward)

White Supremacy: White supremacy is “the belief system that rationalizes and reproduces white advantage in the political, social, and cultural institutions of society. This belief system holds that white people, white culture, and things associated with whiteness are superior to those of other racial groups.” (Teaching for Diversity and Social Justice, p. 138)

CPDWL Newsletter June 2020 Issue Now Ready

Greetings to you all:

You can now access our June Newsletter at

You will find a totally new design, thanks to our most recent Newsletter team member Sara Ulloa.

Besides the regular columns and information about the CPDWL Section activities, two main topics dominate the content.

The first topic provides updated information on the WLIC 2021 programme that is being prepared by the various working groups. The second topic is an international report of the support provided library staff in times of COVID-19 in six countries around the world, compiled by Ulrike Lang. This report is complemented by an in-depth article about Italy written by Matilde Fontanin,

I hope you’ll enjoy reading this issue and will find its information relevant, inviting, and worth sharing with your networks.

Please continue taking good care of yourselves. All the best,


Juanita Jara de Súmar
Liaison Librarian (retired)
McGill University Library

“WE ARE TOGETHER: Interaction with Library Users as Instrument to Ensure Audience Growth. Inostranka Case”: continued.

By Alexandr Parshin in cooperation with Svetlana Gorokhova and Daria Belyakova. All Russia State Library for Foreign Literature, Moscow, Russia

On the 18th of May we posted material on the series of online professional webinars examining methodological principles and practical aspects of how to: conduct surveys, study customer behavior pattern, involve users into various library projects, make a system of feedback analysis, develop strategic plan, etc.

This post contains data on the next three webinars and the results of the whole series.

The conception was to present the experience of LFL (Library for Foreign Literature) in management approaches regarding the matter of communication in different forms with the library users. So that libraries and other cultural institutions interested in their patrons loyalty could learn techniques in getting maximum feedback about the services, quality, and potential areas of the institution operations and projects. We were very close to strategic management issues at the webinars as well. The speakers showed how data collected from surveys, users suggestions, different feedback forms, influence the way we work out the strategy. Finally we live in the dramatic conditions and remain in high voltage uncertainty: restrictions in the industry, oversaturated online environment – top concentration of online educational events given by cultural and library institutions in .ru-domain. When every library is in the same condition, time is to overcome trouble sharing the successful experience.

The series is suggestive and usefulness for the libraries to focus on the main questions. First, ask your client (library user): How do you see the shift of our work and what online services are you looking for? The second one – ask yourselves: Do we need to adjust the strategy and make more reasonable decisions to improve our work taking into account the crisis. The answers give us a chance to be more prepared for all sorts of problems in the industry. So the library strategy and the patrons (library users) – two rails that guide us in our endeavor to pass the crisis with minimum losses. We went from the interaction with the audience, getting maximum from the manner of enabling them in our projects, then – propositions for the strategy and services. Certainly, the significant part of our techniques were adapted for the pre-quarantine times. Nevertheless recommendations give us food for thought on how to interact with online audience and prove that its critical to regularly conduct patron behaviour research (plus the audience involvement in library projects), research of the services quality and stimulating the feedback system in the organisation.

These were as a matter of fact the main goals which we set when brainstorming the conception of the webinars.

Now let’s see what we argued about. The following are the theses, results and thoughts we came to during the series.

1. Explore the audience, analyze the results and decide what to focus on in the strategy. The rule is to immediately make a questionnaire and launch it on the Web site or offline whatsoever but the outcome should be: you efficiently adjust the current library projects according to patrons’ opinion just like we did on our first “online week” when the conditions changed dramatically.

2. Getting the profile of the library user cause us to center on the projects matching user interests and preferences. The half of the audience of LFL include students and academic community. This fact pushes us so that we will be able to expand the online resources and scientific services in the library otherwise we are about to lose the substantial part of the audience in the prospect.

3. What is the involvement of the audience with respect to the library? LFL has got the triune formula for the interaction and communication with the library users – so called Involvement. We state: the library users can give us an assessment (feedback). Usually we conduct surveys to make that real. Then the users might give us an advice or even a professional recommendation. This happens on the focus groups and over the period of the big interviews with users. After that another possibility is open for our patrons. They could embody the authentic ideas and launch their projects in the library, starting from the development phase and ending with the defense or implementation.

4. Volunteers in the library projects – not the assistants but the active participants in pitching ideas and making the breakthrough. They bring new ideas to improve our Customer Services – we share experience, give professional references and discover new talents. Library internship and the social role of the libraries in parallel could develop the library and our users significantly.

The series raised some meaningful points indicating the position we face in Russian regions libraries.

About 90% of representatives of the Russian regions libraries which participated in the live discussion at the webinar (up to 30 respondents – executives and librarians) conduct audience surveys. And mainly in order to discover how to improve services (53%), define the volume of demand (18%) and to be acquainted with the audience (16%). The regularity of using the data from the surveys is encouraging enough. 52% of our colleagues use the results repeatedly. This shows a good implementation of the survey-method. We conclude that the industry understands the correlation between the library users feedback and the pace of growth.

But the point is that the need to convert the collected data from surveys into strategic planning ideas is misjudged – our respondents think (the figure – “How regularly the audience survey results are used when developing the strategy of the library?”). It means that there is an impression that the importance of the data is not obvious for the executives or perhaps there are other fair obstacles, for instance, low budgets for big ideas or patrons’ unconcern in the destiny of the organisation.

Up to 65% of the respondents (25 executives and librarians) confirm that they organise the volunteer programmes in their organisations. Those who say “no” emphasize an array of difficulties such as the complicated process of volunteer recruitment (“volunteers are hard to motivate”), lack of experience. Thereby this part of involvement (volunteering) is not so common. But probably the usage of such an important technique and a generic feature of the library social function will rise in the nearest future. The good news is that our colleagues see the sense in high degree engagement of library users in organisation’s projects. Almost 50% of the respondents deem volunteers make contribution to their organisations (the figure – “What benefits do you see in engaging volunteers in library projects?”).

The result of the discussion proves the right choice we made. Starting sharing our methods of work throughout the industry hopefully could bring inspiration to proactive and motivated librarian commands.

Video of the webinars (in Russian) is available.

The materials are also presented at the LFL website.

We would be delighted to provide the summary of the findings in English, German or French by request. Please contact us at

IFLA Coach Training Series

Welcome to the IFLA Coach Training Series designed especially for IFLA volunteer coaches. The IFLA Coaching Initiative is a collaboration between the Continuing Professional Development and Workplace Learning and Management and Marketing sections of IFLA. The positive evaluations and experiences from the last two years’ coaching sessions at World Library and Information Congress have demonstrated a clear need and demand for continued support and expansion of the IFLA Coaching Initiative.

The IFLA Coaching Initiative matches volunteer coaches with congress participants who are interested in developing their careers, tackling challenging situations, and realizing their goals through the process of coaching. During the coaching conversation the participants also learn how getting involved with the work of IFLA can help expand their career and professional development opportunities.

The IFLA Coaching Initiative Committee is thrilled that you are interested in volunteering your time and expertise to provide coaching at this year’s World Library and Information Congress. We’re excited about your participation and are here to help you develop your coaching skills. We want you to feel confident in your ability to coach others during the congress.

The IFLA Coach Training Series consists of 5 recording training presentations which will introduce you to the coaching mindset and process and help you develop your coaching skills. The recordings are delivered in English, while the presentations slides and handouts have been made available in the official IFLA languages.

Live webinars will be offered in late June and early August where individuals can ask questions and get clarification on any of the concepts presented in the recorded training presentations. By the end of the training series you should feel that you have the tools and confidence to lead a 20-minute coaching conversation with a participant at this year’s World Library Information Congress.

The IFLA Coach Training Series has been created by IFLA Management & Marketing member Vera Keown. Vera is an associate university librarian at the University of Manitoba in Winnipeg, Manitoba, Canada. She is a certified leadership coach, Gallup Certified Strengths Coach, and a member of the International Coaching Federation. Vera offers one-on-one coaching to managers, leaders, and executives of all levels for leadership and performance development, and delivers coach training to organizations.

IFLA Coach Training: 1A – Introduction to Coaching

Learning Objectives:

  • Define coaching
  • Identify the types of challenges that coaching can address
  • Give examples of the differences between managing, mentoring, counseling, and coaching
  • Compare telling versus asking questioning styles

IFLA Coach Training: 1B – Coaching Principles, Mindset, & Roles

Learning Objectives:

  • Identify the principles of coaching
  • Explain both the coach’s and client’s roles
  • Recognize attributes needed to be an effective coach

IFLA Coach Training: 1C – Coaching Process & Session Guide

Learning Objectives:

  • We will look at the steps in the coaching process
  • Explain the purpose of each step in the coaching process
  • See examples of questions to ask in each of the steps of the coaching process

IFLA Coach Training: 1D – Asking Questions

Learning Objectives:

  • Define open and closed questioning styles
  • Explain the advantages of open questioning style in coaching
  • Restate closed questions as open questions
  • Rephrase open-ended questions to maximize solution thinking

IFLA Coach Training: 1E – Listening & Providing Feedback

Learning Objectives:

  • Apply active listening and observation skills during coaching conversations
  • Identify personal filters that may get in the way of effective coaching
  • Identify the important elements of providing feedback during coaching conversations

Save the date for Twitter #CPDWLChat on June 18/19, 2020

Please save the date/time to join CPDWL members for our Twitter chat on June 18 Thursday (Americas) at 6 pm PT/8 pm PET, and June 19th, Friday (Asia/Australasia) at 9 am SGT/CST and 11 am AEST (please check your local time.)

In this Twitter chat, we have Dr. Gill Hallam @GillHallam (co-chair from Australia), Carmen Lei @CarmenLei5, Rajen Munoo @RajenMunoo and Sara Ulloa @Sarisimas (CPDWL members from Macau, Singapore and Peru respectively) as participants of the chat.

We will be using the hashtag #CPDWLChat for this conversation and the Twitter handle @IFLACPDWL will moderate the discussion. All interested folks can participate in this online forum with their Twitter accounts and respond to our questions too using #CPDWLChat.

New to Twitter chat? You can read here for more information about it. In addition, here is an example of a past #CPDWL Twitter chat.