Tag Archives: privacy

Advoc8: Library Advocacy in March

As much as anyone else, libraries work across a wide range of policy areas. Our institutions are engaged daily in work to promote research, support education, facilitate free access to information and expression, and deliver social inclusion. Library values and experience give us a unique voice in these debates, helping to support fairer, stronger and more sustainable development for all.

This breadth of activity can also be a challenge. No-one has infinite time to put into advocacy, and in any case, there is limited capacity amongst decision-makers, influencers and library-supporters. As a result, it is important to prioritise.

Therefore, in the first of what we hope to make a monthly series of blogs, we will be defining our ‘Advoc8’ – a set of 8 key messages that you can draw on in your library advocacy, from formal speeches to informal consultation, from letters to newspapers to social media posts. Where we can, in each post we’ll be providing links to further materials. From one month to the next, some of the content will change according to available opportunities for advocacy, while some will stay constant.

Let us know how useful this is (and we’re sorry about the cheesy title)!

1. We have a long way to until we achieve gender equality. Success requires addressing the information dimension of development, in particular through libraries

With 2020 representing 25 years since the Beijing Declaration and Plan of Action, there is global attention to what has been done, and what we still need to do, in order to ensure full gender equality. The Declaration itself highlights key areas related to information, including skills and lifelong learning, access top health and legal information, digital inclusion and broader awareness-raising, where libraries make a difference. IFLA’s analysis shows how many countries have recognised this, and in doing so, provide an example for others. See our briefing on the Declaration and our analysis of the national reports.

2. Our documentary heritage is both precious and at risk. Governments need to act – through law, policy and funding – to support its preservation.

The documentary heritage held in the collections of libraries and other institutions represents the memory of the world – the ideas, innovations and expressions that make us what we are today. Yet too often, this documentary heritage is overlooked in cultural and other policies. A lack of investment in its preservation, inadequate policies, and incomplete legal frameworks can lead to irretrievable loss. UNESCO’s 2015 Recommendation provides a valuable reference point, but uptake and implementation needs to be strengthened. See our briefing on the Recommendation, and new checklist allowing libraries and library associations to assess how well it is being put into action.

3. Meaningful access to the internet is a driver of development. Public access in libraries plays a key part in delivering it, affordably.

Over half of the world’s population now enjoys internet access, a major achievement. As we approach the 31st anniversary of the World Wide Web, it is worth remembering that this still means that billions of people remain offline. Furthermore, there is a growing awareness that simply having the physical possibility to access to the internet does not always mean people are getting the most out of it. Institutions such as libraries, offering good connections, necessary hardware, relevant skills and support, and simply a space for internet use have a well-established role in promoting digital inclusion, affordably. Look out for our communications on 12 March about the anniversary of the World Wide Web, and see our analysis of how libraries are already included in national broadband strategies.

4. Libraries are essential partners for local government in delivering the SDGs locally. We are ready to help: there are almost 430 000 public and community libraries around the world, strongly focused on meeting the information needs of the local areas they serve. They have much to contribute to wider efforts by local government to deliver on the Sustainable Development Goals, in many different ways, from supporting skills development and internet access to providing an information point and portal to local open government data. When fully integrated into local government planning, they can not only support cultural development, but support the success of a wide range of policies. See our list of ten roles libraries play in supporting effective local government, and our briefing on what the New Urban Agenda means for libraries.

5. The skills to find, analyse and evaluate information are vital. Libraries are ideal places to develop these: we have never had access to so much information! There is a greater possibility to find and use more content than ever before at any time, anywhere, creating exciting new possibilities for free expression, innovation, and forming communities. To do this, people need to be able to navigate through all the information available, and for this, information skills are essential. Faced with unreliable or deliberately false information online, our best hope in building a sustainable and equitable information society is to promote media and information literacy skills for all. Look out for communications later this month about IFLA’s engagement in a project to boost media literacy skills in a number of European countries.

6. Everyone – and in particular children – has the right to engage in cultural life and access materials reflecting their experience.

The right to participate in the cultural life of the community is a fundamental right, set out in Article 27a of the Universal Declaration of Human Rights. When this right is denied, quality of life is diminished, and risks of alienation and lack of resilience rise, making the achievement of broader development goals more complex. In education in particular, better results can be achieved when students are able to engage fully by having access to materials that reflect their cultures and use their language. Libraries bring a unique expertise and possibility to do this. See our submission to the UN Human Rights Council’s Special Rapporteur on Cultural Rights for more.

7. Gathering, organising and giving access to data and information is at the heart of successful open government policies. Libraries make this happen: the role of good governance is highlighted by SDG16, with transparency at its heart. When citizens can find out about what those in power are doing, and use this information in order to hold them to account, there is greater pressure to take decisions that are in the public interest. Achieving this is about more than just online portals – not only does the information need to be structured properly, but citizens often need help to understand what is there and use it to draw their own conclusions. Libraries are ideally placed to do this, with many great examples already out there. For more, see our blog on libraries and open data.

8. New protections for privacy are welcome, but cannot lead to the destruction of library and archive holdings: a new generation of data protection laws are giving citizens new power to understand, control and even delete information held about them by others. This is potentially a major breakthrough in efforts to make a reality of privacy in the digital age. At the same time, concepts such as the ‘right to erasure’ bring the possibility of efforts to remove references to individuals and their actions held in archival collections. This can lead to holes appearing the historical record, as well as making it more difficult for future researchers to understand the world of today, or to ensure transparency of decision-making. New laws should therefore protect archiving rights as part of the balance between freedom of access to information and expression, and the right to a private life. See the new IFLA-ICA Statement on Privacy Legislation and Archiving for more.

What Data Privacy Means for Libraries in 2020

January 28th marks the Data Privacy and Protection Day. First introduced by the Council of Europe in 2006, it aims to raise public awareness and understanding of what happens to people’s personal data and the rights they have to privacy and data protection; and to highlight good practices in this area. Privacy has traditionally been a fundamental value for libraries – and this day offers an opportunity to reflect on how the latest technological and social developments shape the roles and duties of librarians in championing privacy in the digital age.

Privacy has long been established as a fundamental operating principle for libraries – enshrined, for example, in IFLA’s statement on Privacy in the Library Environment and Code of Ethics for Librarians and other Information Workers, and the many Codes, Principles, Frameworks and Statements by libraries and library associations around the world. As library services and practices evolve in the digital age, this commitment has taken on new aspects and dimensions; and the past year has seen many data privacy-focused discussions both within and outside the library sector.

What happened in the privacy field over the last year?

Data privacy questions and challenges remained high on the agenda and in the public consciousness throughout the last year. While 2018 already saw the landmark EU General Data Protection Regulation come into force, its knock-on effects continue to reverberate throughout the world, prompting a ‘widespread reform of data privacy regimes around the world’, and changing how we think of data collection rights and practices.

Throughout 2019, there were more widely-publicised data leaks and breaches – the Digital Watch Observatory estimates a 100% increase in the number of records exposed from last year; more formal investigations launched into big tech companies data collection practices, and more reports and studies into how big tech and popular applications handle user data.

Privacy concerns have featured heavily in 2019’s extensive discussions about online advertisement models, particularly in the questions of profiling and the public outrage over targeted political advertisements and their implications for democratic processes. Data privacy questions were also a key dimension in the past year’s discussions about the ethics and human rights implications of advanced and emerging technologies (especially applying Artificial Intelligence for facial recognition purposes), digital ID programmes, ’smart’ cities, homes and devices.

As data privacy remains high on the agenda coming into 2020, we have yet to see the full impacts of these discussions and developments. Views on the progress made in defending users’ data privacy rights are mixed, with some assessments noting a few improvements made by large companies despite critical gaps remaining. Others, for example, note the discrepancy between the changes in rhetoric on privacy among some big tech companies and their continued market dominance, discussing its implications for the attempts to regulate data privacy more strictly.

Libraries and data privacy, heading into 2020

Against the backdrop of these trends, libraries are also grappling with the implications of technological developments for patron privacy. This relationship is often understood to include at least two broad dimensions:

  • patrons’ privacy considerations in light of libraries’ own services and practices,
  • the role of libraries as educators, helping patrons develop the skills to understand privacy concerns and trade-offs and make informed choices in their daily lives.

For example, as more libraries begin to adopt and make use of tools based on Artificial Intelligence, it is important to carefully consider their impacts on patron privacy. Here, different tools and use cases can carry different implications – the risks may not be the same, for example, for literature search tools and chatbot applications. Other potential library uses of digital tools which can warrant careful examination include library use analytics and commercial online marketing services.

The latter example highlights a crucial related issue: library patrons’ privacy is increasingly determined not by library policies and practices alone, but also by the policies of third-party vendors and services. A 2019 issue of Research Library Issues, for example, incudes a discussion on libraries’ use of licensed third-party sources. It points out the importance of adding privacy clauses as licenses are established or renewed, assessing the potential of a significant class of online learning materials for massive data collection, as well as minding the privacy questions posed by authentication technologies.

Going forward

In light of such considerations, it is important for libraries to make carefully weighted choices and informed decisions. Overall, libraries’ continued commitment to the values of privacy can easily be seen in the many, many initiatives they dedicate to helping protect their users’ data privacy inside and outside of the library.

Libraries include data privacy and security into their digital skills training programmes or offer stand-alone courses on data privacy, participate in education initiatives, raise awareness, develop learning resources for patrons or fellow librarians, organise and follow trainings to be effective protectors and advocates of data privacy.

Such educational measures and are particularly crucial today, when so many people feel like they have little control over their data privacy. A 2019 study by PEW Research shows, for example, that more than 80% of Americans feel that they have little or no control over the data collected about them.

Libraries and librarians also remain vocal advocates for privacy. From an individual school librarian advocating for careful consideration of student privacy when adopting edtech technologies in her institution, to a group of university libraries drafting and signing a new Statement on Patron Privacy and Database Access, to many American and Canadian librarians vocally opposing changes to a popular learning resource to safeguard their patrons privacy, they continue to speak up for the privacy of their users within and outside the library walls.

A few steps libraries can take to protect user privacy today include:

Following the discussions. Follow the current discussions on data privacy – for example, by exploring sections dedicated to privacy and data protection on such platforms as the Digital Watch Observatory and the Mozilla Internet Health Report; and stay informed about relevant regulatory and legislative initiatives in your area.

Exploring the topic. Explore available primers and educational resources from both within and outside the library sector to learn more about the subject. There is a wide range of webinars, primers and publications available – such as the IFLA webinar on the GDPR, the Data Privacy Project learning modules, the Data Detox Kit, and more.

Protect user privacy. Make use of available guidelines and toolkits to protect and promote user privacy within the library – for example, the Guide to Privacy prepared by CILIP, Newcastle Libraries and the Carnegie UK Trust.

Raising awareness. Mark Data Privacy and Protection Day by raising awareness!

Into the New Decade: Key Internet Governance Trends for Libraries

The year 2019 marked the 30th anniversary of the World Wide Web. Entering a new decade presents an opportunity to reflect on what major Internet Governance trends were relevant for libraries over the course of the last year, and how me might see these trends take shape in the coming future.

Reckoning with the ‘techlash’

Already in 2018, ‘techlash’ – “a strong and widespread negative reaction to the growing power and influence of large technology companies, particularly those based in Silicon Valley” – made it to the Oxford Dictionaries’ Word of the Year shortlist. 2019 saw the phenomenon grow, with tech giants facing more scrutiny and pressure to address a wide array of challenges, from privacy to misinformation, as well as an  increase in privacy and data protection investigations that tech giants face.

Facebook was handed an unprecedented fine by the US Federal Trade Commission for privacy violations linked to the Cambridge Analytica scandal; privacy complaints in relation to Google’s online advertising practices were filed to data protection regulators in several countries in the EU; EU antitrust regulators launched an investigation into Google’s data collection and use; the Data Protection Commissioner in Ireland opened a third investigation into Apple over privacy concerns – these are just a few examples of the increasing pressure the tech industry is facing.

How exactly the increasing pressure will shape the work of online platforms remains to be seen. For example, responding to growing concerns over political advertisements (particularly in the contexts of misinformation and microtargeting), Twitter issued a near-full ban, Google limited the scope of targeting to general data, while Facebook has so far excepted most political advertisements from fact-checking.

Such concerns – in particular online platforms’ handling of user data and privacy – have relevance for the library sector. To give a prominent example, 2019 saw American and Canadian strongly and vocally oppose LinkedIn’s changes to a popular online education platform Lynda.com because of privacy and confidentiality concerns. The introduction of planned changes has since been paused.

Overall, the views on the ‘techlash’ narrative may vary: whether it can meaningfully stir the internet towards openness and inclusivity, and whether the regulatory initiatives it prompted can have negative effects if not carefully assessed beforehand. In any case, 2019 saw the phenomenon gaining more momentum – and the upcoming policy responses can have a significant impact on the shape the internet will take in the future.

A fragmenting internet?

In her speech at the 2019 IGF, Federal Chancellor Dr. Angela Merkel pointed out the efforts of some state actors to “seal their nets off from the global internet”. An increasingly fragmented internet can have various negative consequences, she warned, from surveillance to infrastructure vulnerability to censorship.

The concerns over ‘splinternet’ are not new – but 2019 saw a number of prominent government initiatives to exercise control over the internet within state borders (and at times beyond). On the one hand, there are the much-cited examples of China’s Great Firewall and Russia’s reportedly successful test of a country-wide alternative internet in December 2019.

A parallel issue is internet shutdowns – a growing phenomenon, jumping from 75 instances in 2016, 106 in 2017, to 196 in 2018. The trend continued in 2019; while the final tally is yet to be offered (the Shutdown Tracker Optimization Project counts 128 between January and July), we already know that the year saw a record for longest shutdown in a democracy, as well as other shutdowns across South Asia, the MENA region, Sub-Saharan Africa and beyond.

Fragmentation can go much deeper than these readily apparent cases, though. A landmark 2019 Internet and Jurisdiction report points out that the internet can become “less borderless” due to both technical and regulatory developments. The latter includes fractured and diverse state-based norm setting in such areas as extremist content and hate speech online, privacy, defamation, misinformation, and other matters related to online expression – as well as those related to security and economy. The jurisdictional tensions can give rise to increasing legal uncertainty, which

“increases the cost of doing business and creates challenges for governments seeking to protect their citizens and ensure respect for their laws. It may also prevent internet users from accessing as broad a range of content, as they otherwise could, and raises civil society concerns that abuses are not properly addressed, or that attempted solutions will harm users.”

The questions surrounding both internet shutdowns and fragmentation are relevant for libraries. In the short term, shutdowns and slowdowns prevent libraries from going their job fully; and fragmentation can impact libraries working to make digital materials available across borders, potentially obliging them to cope with laws and other rules from a wide variety of jurisdictions.

In the long run, both trends can mark major steps backwards from wider access to knowledge and information. Future regulatory efforts in these areas can therefore have a significant impact on their work – and it remains to be seen how these trends evolve in 2020.

Governance of new technologies, applications and services – as well as data

Throughout 2019, the Geneva Internet Platform’s Barometer of Trends repeatedly marked an increase in relevance of new technology issues – such as those pertaining to AI and Internet of Things – within internet governance discourse. In the last few years, new applications have prompted engaged and contested political conversations due to their potential societal, political, economic and cultural impacts.

To name one example: 2019 saw increased public concerns over the risks associated with facial recognition technologies, particularly in the areas of privacy and non-discrimination. Several cities in the US banned the technology, while elsewhere, different countries’ regulatory stances are diverse.

As regulators and the society at large continue to grapple with the questions of new technologies’ ethical and societal implications in 2020, libraries can follow (and take part in) the discussions. This ensures that libraries interested in adapting and making use of new technologies and services can make informed choices that align with core library values and patrons’ interests.

In addition, some predictions foresee that privacy and data regulation policy debates will intensify. While the EU General Data Protection Regulation will have already been in effect for two years in 2020, the California Consumer Privacy Act only came into effect on January 1, 2020, and other regulations are still under deliberation – e.g. India’s consultations on the Personal Data Protection Bill and other U.S. states considering their own privacy regulations. In light of the questions that the era of Big Data poses for libraries, particularly around privacy, it may well be worthwhile for the library sector to keep track of how this policy field develops further in the coming year.

These are some of the key Internet Governance trends from 2019 that may see further developments in 2020 – and can have implications for the library sector. The internet remains crucial to libraries – both in their daily work and in relation to their broader values of access to information and intellectual freedom. That is why in the coming year IFLA will continue to engage with Internet Governance forums – and encourages libraries to get involved in internet governance platforms and discussions as well!

Living in Interesting Times – Three Key Debates in Information Politics

Libraries and the politics of information in 2019

Information has long been political – who has it, who should have it, and how can it be used to shape decision-making. However, it is only relatively recently that this has been recognised.

On the philosophical side of things, much comes from the work of thinkers such as Michel Foucault, who explained the power that comes from organising information in specific ways (‘knowledge is power’). On the more practical side, the emergence of the internet has given a practical focus to broader reflections on how information is created and shared.

It therefore makes sense to think about the politics of information – the discussions and disagreements that take place around key issues. These questions are particularly key for libraries, as central stakeholders in how information is accessed, shared and governed.

2018 has seen a number of key debates come into focus, with further developments expected in 2019. These relate to whether information should be privatised or made publicly available, where privacy should triumph over access, and where free speech should give way to public order concerns.

This blog will offer a short introduction to each question, and relevant examples of legal and policy discussions which will shape information politics in the coming year.

 

Privatisation vs Public Availability of Knowledge

Knowledge – at least in the form of books or other documents – was long subject to constraints both on producers and users. These helped avoid widespread copying, but at the same time allowed users some flexibility in what they did with the written knowledge they held.

The expense of owning a printing press meant that the number of people who could publish was limited (although of course not enough to prevent calls for copyright to be invented in 1709). At the same time, once a book or newspaper had been sold, it was easy enough to share it with others or use it for research or other purposes.

Therefore, while the concept of copyright was intended to give the writings contained in books and other documents the same status as physical objects (in terms of the possibility of owning them), it was only ever an imperfect solution.

Digital technologies have weakened these constraints. It is far easier to publish (or copy) and share works than ever before, but also to place limits (through a mix of legal and technological means) on their uses. In other words, it has never been easier to provide universal access to knowledge, but at the same time, it is also simpler to make the knowledge contained in a book or other document private, with all access and use subject to licences.

These new possibilities have created a gap in legal provisions in many countries, given that there had, previously, been no cause to make rules. With this has come a sense that laws also need to be updated, rather than leaving things up to the market or the courts. This is the underlying reason for the ongoing European Union copyright reform, but also elsewhere.

Specific questions raised in this reform, as elsewhere, include whether people involved in teaching should be able to use materials to which they have access, whether researchers and others should be allowed to carry out text and data mining, and whether libraries should be allowed to take preservation copies.

There are also questions about whether the platforms which allow users to share materials should place the protection of intellectual property above the right of their users to free expression.

2019 is likely to see some sort of conclusion to discussions on these subjects in the European Union, South Africa and Nigeria, as well as key steps forwards in Canada, Singapore, and Australia.

 

Protecting Privacy vs Giving Access

The idea of ‘ownership’ of information is not only associated with intellectual property rights. Increasingly, it also comes up when we talk about personal information – anything that says anything about a person.

Once again, the idea that people have an interest in information about them is not new – there have long been laws on libel which allow individuals to act against writings that are unfair or defamatory. Rulers have also been prolific users of laws against sedition or lèse-majesté. However, such provisions have tended to be limited to the wealthy and powerful.

Here too, digital technologies have changed things by allowing for a much greater potential to collect and use information about people, be it for advertising, security or other purposes. They have also – for example through search engines – made it much easier for ordinary people to access information that might otherwise have been forgotten or too difficult to find.

With this, the idea of a right over information about you has emerged in a number of privacy and data protection laws around the world. The primary focus tends to be on data gathered by companies, with justifications running from a desire to understand advertising choices to enabling customers to shop around between service providers.

In parallel, security concerns have tended to see greater powers given to governments in the types of data they can collect and use, as well as limitations on the transparency obligations they face.

2018 saw the entry into force of the European Union’s General Data Protection Regulation, and similar rules emerge in a number of US States and Latin American countries. There have also been new security rules applied giving governments new powers to gather data on suspected terrorists (as well as many others).

2019 may well see more similar efforts, as well as new efforts to take advantage of new powers over personal information.

 

Protecting Free Speech vs Tackling ‘Dangerous’ Content

A key way in which the political value of information has long been recognised is through the efforts made to control free expression. Ideas and writings deemed to be dangerous to political, economic or social goals, for example through calling for insurrection, infringement of copyright, or simply because it is criminal, have long been the subject of attention by governments.

It is true that the right to free speech is a crucial one, but it is not absolute. The Universal Declaration of Human Rights notes that all rights can potentially be limited when this is necessary to fulfil the rights of others. As regards the right to equality, there is explicit mention of the importance of combatting incitement to discrimination.

More recently, the way the internet has developed has both made it easier for people to share and spread ideas (dangerous or otherwise). It has also involved relatively well defined actors and channels – search engines, social media platforms, internet service providers – with key powers over what is shared. Through their own actions – or actions they are obliged to take – there is a possibility to exert much greater control over what can be said and shared than when someone opens their mouth.

We come across this debate in discussions around concepts like ‘fake news’, terrorist content, hate speech, criminal content, and to some extent copyright infringement. In each situation, there is content that is clearly illegal and clearly legal. But there are also often grey areas, where judgement and nuance may be needed.

The problem is that the solution often proposed for identifying and blocking such content – automatic filtering, brings its own challenges. There are issues that go from the practical (are they good enough?), to the political (without incentives to protect free speech, do they risk ‘accidentally’ blocking legal content?), and human rights-related (should rights be given and taken away by a machine?).

At the same time, human moderation is expensive (in particular if done properly, by people with knowledge of relevant cultures), and can cause serious psychological damage to the people doing it. The costs are likely too high for smaller actors.

Clearly, this is a particularly difficult problem in information politics, not helped by cross-over with other areas of politics. This can make it hard to promote proportionate or nuanced approaches.

There is legislation in a number of jurisdictions which seeks to crack down on terrorist content and copyright infringement through (explicitly or otherwise) automatic filtering. Some have sought to ban ‘fake news’ (a highly dubious step), and others have put pressure on internet platforms to do the same, creating incentives to take an ever tougher line on content. With public pressure growing, major internet companies seem set to implement ever more conservative approaches in order to avoid blame.

 

What Implications for Libraries?

As highlighted at the beginning, libraries are key actors in information politics. They are central – both practically and symbolically – to the idea that everyone should have meaningful access to information.

A first priority is to defend this core idea. Too many are still offline, too many lack formal education or the possibility to learn throughout life, too many cannot find the information they need to live healthily, find work or start businesses, or to engage in public life.

Libraries are also unique, as public, welcoming institutions, with a clear social interest goal, rather than a focus on profit. Nonetheless, this status does not spare them from the effects of decisions taken in relation to the three major debates set out above.

They clearly depend on limitations on the privatisation of knowledge in order to do their jobs, but need a system that allows writers, researchers and others to keep on producing. They need to protect privacy (key to giving users the sense that they can seek and share information freely), but must also resist sweeping restrictions on what materials they can collect, hold and give access to.

And while they understand the need to act against dangerous speech, they know from long experience that managing information is complicated and requires skilled judgements based on expertise and values – something that a machine cannot replicate.

While it may not always be popular – or easy to explain – libraries will need to set out and defend the importance of a balanced approach, one that allows for meaningful access to information for all, not just in 2019 but long into the future.

 

This blog is based on a presentation initially given at the Eurolib conference in Brussels on 12 November 2018.

1 Day to Human Rights Day: Bringing Rights Together

Image for Human Rights Day -1In the last of our series of blogs in the run up to Human Rights Day, we’re looking at situations where different human rights risk being in tension with each other. We argue that in a number of key areas of potential clash, the work, professionalism and ethics of librarians offer a valuable response. 

Over the last week, our blogs have looked at just some of the different ideas contained within the Universal Declaration of Human Rights, which will turn 70 tomorrow.

They are ideals – and indeed should be, as no country or society should ever feel like they have fully implemented the Declaration, and can now relax. Defending and promoting these rights is a constant effort, not least for libraries.

A complicating factor in this work is the fact that rights can, sometimes, collide. Because it is possible that one individual’s exercise of freedom can restrict that of someone else.

The Declaration, in its Article 29b, recognises this risk: ‘In the exercise of his rights and freedoms, everyone shall be subject only to such limitations as are determined by law solely for the purpose of securing due recognition and respect for the rights and freedoms of others’.

At the same time, it warns that no part of the Declaration ‘may be interpreted as implying for any State, group or person any right to engage in any activity or to perform any act aimed at the destruction of any of the rights and freedoms set forth herein’.

There is clearly a tension, and not necessarily an easy one to manage. These tensions also exist in the work of libraries, requiring careful judgement and attention.

As the last in our set of blogs in the run-up to Human Rights Day, this post will look at three examples of where achieving the best result requires balance, and how libraries – uniquely – can help provide this.

 

Access to Information vs Privacy: the Right to be Forgotten

Libraries have long had a mission to collect material about the world today – newspapers, magazines, books and other documents. They then make this available to users in order to support research and understanding about the present and past.

Such materials have always contained information about people, from simple factual data to information about political views and personal characteristics. The fact that such materials place limits on the right to privacy has been generally accepted, given the contribution made to research and learning, and the fact that researchers needed to visit a library to read them.

With the coming of the internet, far more information is available, from a growing number of websites (of which only a very small share belongs to libraries), more quickly and easily than ever before. This makes it more difficult for past mistakes to be ‘forgotten’.

Following a case brought to a Spanish court, the Court of Justice of the European Union therefore developed the concept of a ‘right to be forgotten’, or at least a right to be delisted from search results. Meanwhile, the General Data Protection Regulation has strengthened the ‘right to erasure’ – the right of individuals to ask that information about them be deleted.

This brings into focus a first clash of rights – between the right to a private life (Article 12), and the right of access to information (Article 19).

For libraries, this is a relevant question. Citing Article 12 in its Statement on the subject, IFLA has acknowledged that some information may be unfairly damaging, where it is ‘untrue, where it is available illegitimately or illegally, where it is too personally sensitive or where it is prejudicially no longer relevant, among other possibilities’.

However, it has also underlined that the possibility to limit access to – or erase parts of – the historical record need to be the exception, not the rule. Such provisions can too easily be used to hide information that can support decision-making, or whitewash reputations. Any restrictions implemented therefore need to be transparent, managed by the courts rather than private actors.

This is not to say that libraries themselves do not have a role to play in this. They can ensure that access to information is provided in a way that is respectful of the interests of the subject, as well as of the reader. This provides a more nuanced way of managing this tension, as well as leaving space for future generations to make their own judgements.

In this, the approach is similar to that with access to indigenous cultural expression, where applying professional ethics to questions of whether, and how, to give access to works represents a much more nuanced way of achieving goals than laws.

 

Freedom of Expression vs Freedom from Discrimination

The response to hate speech is a frequent subject of discussion in the media.

It is clear that there have always been voices promoting the rejection of the other. The internet has, however, made it easier for such voices to spread, strengthening their power.

There are legitimate fears about the links between hate speech and harm to the groups targeted. Indeed, Article 7 underlines that ‘All are entitled to equal protection against any discrimination in violation of this Declaration and against any incitement to such discrimination’.

At the same time, there is also the right to free expression set out in Article 19 of the Declaration, a key principle for the work of libraries and others. This speaks in favour of keeping restrictions on speech to the absolute minimum necessary.

It is clear that judgements about where unpleasant speech becomes dangerous will vary. Neither banning all disagreeable speech (disagreeable to whom?), nor taking no steps to stop efforts to promote violence, are desirable.

Once again, there is a potential clash. How can we find the balance between the two rights?

Again, this is not a new issue. There are many laws which look to establish where the line between unpleasant and dangerous speech lies. Such laws should be clear and transparent, and of course proportionate in the limits they place on free speech.

A recent trend is the growing pressure on major internet companies to do more to prevent the spread of dangerous messages. Some are already acting to downgrade search results, or to slow the spread of this content.

However, this does imply leaving key decisions to private companies, with all the issues around transparency and oversight that this implies.

Meanwhile, libraries also have something to add to this discussion. Through their professionalism, and their ethics, they can make valuable judgements made about the way in which access is offered. For example, texts which do clearly incite discrimination and violence may not be suitable for pubic consultation, but could rather be restricted only to researchers.

At the same time, librarians may also need to defend books which others try to remove for a variety of reasons, in order to ensure that collections serve all of the community, not just the most vocal. Courage and careful reflection are both needed.

 

Cultural and Scientific Participation vs Creators’ Rights

Finally, there is the ongoing question of how to balance the right of everyone to participate in cultural life and benefit from scientific progress (Article 27a), and the right of creators to the moral and materials interests resulting from their work (Article 27b).

While the Universal Declaration does not make intellectual property rights a human right, it does provide a basis for this. What is certain is that an industry has developed around copyright, which provides a revenue to creators (although questions remain about how effectively it achieves this).

Meanwhile, there is the right to participate in cultural life. For those without the disposable income to buy books, or other cultural goods and services, there is a risk of being left out. For them, access needs to be free for it to be effective.

Once again, there is a tension – how to ensure that everyone can have access to culture and the results of research and innovation without limiting the revenues of creator?

Clearly, the work of libraries is only part of the picture here. The fairness of the distribution of revenues to creators is likely a bigger issue. And of course for scientific articles, the author is rarely paid at all, living rather off their institutional salary.

It is nonetheless true that, once libraries have bought works, they do then lend them out. Yet, there is no conclusive evidence suggesting that they reduce sales, but rather signs that they promote the discovery of new writers, as well as acting more generally to strengthen reading culture.

In this way, and as part of a broader cultural and research policy which ensures that authors themselves are primary beneficiaries (in line with Article 27b), libraries can also help resolve any potential conflict of rights here.

 

Guaranteeing human rights is not a simple task. This is both because of resistance from those who do not believe in them, but also because they do not always sit easily together.

Finding balance, as the Universal Declaration suggests, must be done carefully and proportionately, ensuring that any restrictions are as limited as possible.

Given that laws risk being a blunt instrument, and private solutions can lack legitimacy, the potential of libraries to find this middle way, at least in the examples given in this blog, should not be ignored.

5 Days to Human Rights Day: Celebrating Privacy

5 Days to Human Rights Day

The third in our series of daily blogs leading up to the 70th anniversary of the Universal Declaration of Human Rights focuses on privacy. It underlines the vital role that libraries play in protecting and enhancing privacy for all.

Privacy is a fundamental human right enshrined in Article 12 of the Universal Declaration of Human Rights. On the 70th anniversary of its adoption by the United Nations in 1948, we are reminded that “no one shall be subjected to arbitrary interference with his privacy, family, home or correspondence nor to attacks upon his honour and reputation. Everyone has the right to the protection of the law against such interference or attacks”.

 Privacy is the human right that protects us from unwarranted intrusion, enhancing the autonomy of our actions. If we assume that no one is observing, our interactions are freer, more sincere. On the other hand, if we feel we are not completely free in our thoughts and actions, we may hold back crucial elements of ourselves.

 The right to privacy, therefore, “protects our subjectivity from the pervasive efforts of those actors that strive to render our actions fixed, transparent and predictable. For this reason, privacy is also an indispensable feature of a democracy” (Cohen 2016).

 Libraries play a powerful role in the promotion and protection of privacy. The anniversary of the Universal Declaration is a useful opportunity to remember their relevance. IFLA itself has a position on the integral role of privacy in protecting freedom of information and freedom of expression, through its Statement on Privacy in the Library Environment

 Other libraries have also published toolkits and guides on how institutions can protect the privacy of users against ongoing attacks. In their everyday work, libraries support this right. They look to follow best practices by limiting user data collection and pushing partners (commercial or otherwise) to narrow personal data collection.

 They also work to give their users the knowledge and skills required to protect themselves. And they partner with other organisations to advance relevant legislation and improve services and offers to users.

 This important anniversary should therefore remind us that privacy can and should be protected as an essential right for human beings and libraries can help supporting its realization through education, digital literacy, and tirelessly advocating on best practices. 

What’s On Online? Current Issues for Libraries in Internet Governance and Policy

The core mission of libraries is to provide people with access to information. With flows of information increasingly taking place online, our institutions have a major interest in the way the Internet works.

In December of this year, the world will celebrate 50/50 – the point at which the share of the world’s population with Internet accesses passes 50%. This will be a success to celebrate, but also a reminder of how many people remain unconnected.

Moreover, serious concerns remain about the way in which the actions of governments and private actors can affect this access, and whether people themselves are equipped to make best use of the possibilities.

In short, if people do not have access, or if this access is subject to restrictions, then the mission of libraries cannot be achieved. This blog lists a few of the issues currently on the agenda.

 

Delivering Access – New Tools?

As highlighted in the introduction, the celebrations around giving half of the world’s population access to the Internet will be clouded by the fact that the other half remain offline. While the unconnected are concentrated in developing countries, there are still minorities in richer countries who are cut off.

New technologies and techniques are emerging for getting people online. Major Internet companies have their own projects for giving access, through satellites, balloons and other tools. While Facebook, for example, has apparently given up on its plans to use drones, it is now investing in satellites.

One technology is TV White Space (TVWS), promoted by its supporters as a particularly smart means of bringing Internet to remote areas. It works by using frequencies which currently are not being used for television, and dedicating them to WiFi. A number of projects using this approach are at work in the United States and Colombia.

There are also efforts by cities and wider communities to set up new networks. Sometimes these are run by local governments who recognise the value of faster connectivity (‘municipal broadband’). Sometimes, it’s residents themselves who come together to establish ‘community networks’.

In both cases, they bypass traditional Internet Service Providers (ISPs), often accused of doing too little to invest in higher speeds.

However, such projects need favourable regulation to work. With radio spectrum usually ‘owned’ by government, there are ongoing questions about who can access this for TVWS projects. There are also stories of restrictions on use of telegraph poles being used to prevent municipal fibre projects.

In addition, there have been some signs of renewed interest in Universal Service and Access Funds (USAFs). These collect funds from taxes on telecommunications providers in order to support connections to poorly served areas and populations.

However, they are frequently under-used, and can be subject to the same risks of corruption and bureaucracy as other parts of government. A recent report from the Alliance for Affordable Internet (A4AI) underlines how, if properly deployed, they could make the difference for women in Africa for example.

Libraries are both beneficiaries of better connectivity, and potentially drivers of new projects. To do this, they will need the right regulations and financial support to be able to give their users – and their communities – effective access to information.

 

Delivering Content – New Threats?

Yet not all connections are equal. Even when the cables are laid, or the masts turned on, what a user can see online will depend on the rules and practices in place.

The role of government is a key concern. Governments continue to engage in complete or partial shutdowns, as well as in focused censorship.

AccessNow’s monitoring of shutdowns shows that these are depressingly frequent, with everything from national security to school exams offering an excuse. The collateral damage caused by these moves – to businesses, to medicine, to citizens’ daily communications, is significant.

Censorship continues to be a problem. At the end of April, the anniversary of Turkey’s ban of Wikipedia was marked. Freedom House’s 2017 Freedom on the Internet report showed record levels of online censorship and blocking. Steps in Tunisia, for example, to oblige bloggers to ‘register’ are also worrying.

Meanwhile, concerns about ‘fake news’ have served as an excuse for some governments to take dramatic action against both writers and websites. Cambodia, Azerbaijan and Vietnam provide some recent examples. In parallel, as Freedom House (mentioned above) underlines, governments are also more than ready to share disinformation themselves using the same tools.

Yet it would be a mistake to focus only on government. As technology advances, and with it the possiblity to use data to make new connections and offer new services, the risk to personal information grows.

The Cambridge Analytica scandal, as well as other cases of dubious practice by major Internet firms, have shown what can be done with personal data. Data ethics has become a new area for discussion, closely linked to the explosion in the volumes of information collected online (including by the Internet of things).

The entry into force of the General Data Protection Regulation in the European Union offers a response, but much will depend on how effectively people take up the new possibilities it creates. Similar rules appear to be spreading to California and Brazil, and data protection is an increasingly high-profile issue in trade discusisons.

Furthermore, net neutrality remains on the agenda. In the United States, the resistance to moves by the government to allow companies to discriminate continues at federal level. Individual states are passing their own laws to guarantee equal access to all content as far as possible.

Elsewhere, the news is better, with India underlining its support for net neutrality, and steps in some countries at least to do away with zero-rating offerings (i.e. allowing users to access some services without this counting towards their data caps).

An additional issue arises where private companies are pressured to take steps that governments themselves cannot.

As highlighted by the UN Special Rapporteur on Human Rights, platforms are not independent. They can be pressured, for example, to block certain types of content (‘fake news’, explicit content, extreme content), or apply rulings such as the European Union’s right to be forgotten principle.

In doing so, they take on similar powers to governments or courts, but with less oversight or control. Moreover, when governments pass laws that only create incentives to block content, there is no guarantee that legal content will be defended. Laws such as FOSTA and SESTA in the United States and anti fake-news laws in Germany and France risk doing just this.

For libraries, this is an issue of growing importance. The content to which libraires give access is increasingly online, rather than on-the-shelf. And libraries are committed to broader access to information as a driver of development.

While there is a case for acting against specific content that genuinely poses a threat, indiscriminate restrictions imposed by governments or companies, including the chilling effect that surveillance and data-collection can create, are bad news for libraries.

 

Delivering Skills – New Focus?  

A final area of focus is on individuals themselves. Even where there is connectivity, and the connection is not subject to unjusitified restricitons, citizens themselves need the skills and confidence to get online.

As Pew Internet Centre research showed recently, a falling share of people see the Internet as only having brought benefits for society. Other surveys suggest growing levels of distrust and concern about about the risks encountered on the Internet.

There is a risk, when faced with such worries, that governments will feel empowered to take more restrictive stances (i.e. banning non-mainstream content). As a result, the need to give citizens themselves the confidence to deal with what they find online themselves is growing.

Digital skills training, however, remains minimal in many cases. This can be down to a lack of equipment, a lack of capacity among teaching staff, or simply a failure to update teaching. Moreover, digital skills cannot only be a task for formal education.

Meaningful digital skills training, as highlighted in IFLA’s statement on digital literacy, needs to be about more than just coding (important, but for now unlikely to be relevant to everyone in their future lives), and focus on a broader range of competences.

This should include, notably, an updated version of media and information literacy, adapted to a digital age. It may well also require a renewed focus on some of the ‘soft skills’ which are also important in the offline world.

A number of countries are adopting more holistic curricula, and the OECD is already incorporating concepts such as ‘problem solving in a digital environment’ into its own work. But we are likely to see more moves among governments to develop more comprehensive packages of skills and training in coming years.

Libraries are natural partners for delivering such skills, at least when they are suffficiently equipped and staffed. As welcoming places open to all of the community, regardless of age, they can complement the work of formal education.

With a focus, also, on providing the information (and information literacy) to meet real life needs, they can play a real role in shaping digital skills training for all.

 

The Internet’s potential to accelerate development is high, but not inevitable. As this blog indicates, there is a regular stream of questions, of doubts. How to make full use of all possibiities to get more people connected? How to avoid overreacting to ‘fake news’ and concern about certain content? How to give people the confidence they need to use the Internet effectively?

All are questions with a real importance for libraries, and to which libraries can help provide solutions.