Tag Archives: Internet

Library Stat of the Week #7: High rates of library connectivity in Kenya, Thailand and Mongolia offer potential for digital skills programming

In our 6th Library Stat of the Week, we looked at the share of public libraries which offer internet access in countries for which data is available.

As underlined, being able to provide this access is an increasingly important way for libraries to achieve their mission to give access to information.

The possibility to give access also means that libraries can host digital skills training, from the most basic abilities to more advanced capabilities. Such training can be particularly important in countries where people are less used to the internet, and so have not had the possibility to develop digital literacy.

Many funders are keen to support such initiatives. But how to identify where it could be easiest to do so?

One way is to look at data about the share of public libraries which offer internet access compared to the share of adults with their own internet access. Where there are higher levels of library connectivity (share of public libraries offering internet access), but lower levels of general connectivity (share of the adult population online), potential funders of digital skills programmes may have a particular interest in working with libraries.

We can identify these countries by crossing data from the IFLA Library Map of the World with that from the International Telecommunications Union:

Graph comparing shares of libraries offering internet access with shares of the population online

In this graph, each dot is a country for which data is available. Every country over the diagonal line has a higher rate of library connectivity than of general connectivity.

 

This gap is particularly high in Kenya, Mongolia, Saint Lucia, Thailand, Croatia, Kenya and South Africa, suggesting that they may be particularly interesting places to invest in digital skills programmes in libraries.

Clearly, as ever, the data is incomplete – figures for public library connectivity are only available for 30 countries, and there is the possibility of under-reporting. Nonetheless, this underlines the possibility to apply Library Map of the World data to support this sort of decision-making.

 

Find out more on the Library Map of the World, where you can download key library data in order to carry out your own analysis! See our other Library Stats of the Week! We are happy to share the data that supported this analysis on request.

Library Stat of the Week #6: Almost 2/3 of public libraries offer internet access globally. In Russia, over 27 000 public libraries do so!

Libraries have always been about access to information, in the present and into the future.

Traditionally – and of course this is what gave them their name – they were about books.

However, with a growing share of information now online – including from sources that used to be printed – internet access has, in many places, become a core part of the library ‘offer’ to users.

Libraries can bring particular strengths to this. Clearly, public internet access in itself provides a solution for people who do not have their own connection.

But it can be combined with other services, such as access to terminals, training, or wider support. Libraries can even act as nodes in wider connectivity schemes.

But how many libraries are already connected to the internet, and offering this possibility to their users?

Data from IFLA’s Library Map of the World allows us to start building an understanding of the situation, using latest available numbers.

For the moment, 30 countries from almost all world regions (only North America is missing) have submitted data about both the number of public libraries they have, and the number offering internet access.

Across this group, almost 2/3 (64%) of all public libraries offer internet access, with the largest single number being in Russia, with over 27 000.

In Europe, a number of countries have internet access in all public libraries, including Estonia, Latvia, Slovenia, Andorra and Finland. In Africa, 92% of Kenya and 84% of South African public libraries offer access. In Latin America, 89% of libraries in Saint Lucia do so, while in Asia, there are figures of 100% for Mongolian and 99% for Thai public libraries.

These figures help underline both the potential in some countries to use libraries as a network for digital public projects, as well as the need for investment in others.

Find out more on the Library Map of the World, where you can download key library data in order to carry out your own analysis! See our other Library Stats of the Week! We are happy to share the data that supported this analysis on request.

Library Stat of the Week #1: The Internet Gender Gap Rose from 11% to 12% between 2015 and 2016

Library Stat of the Week #1: The Internet Gender Gap Rose from 11% to 12% between 2015 and 2016

Libraries have a key mission to put people in touch with information.

The internet is increasingly essential as a means of achieving this. Thanks to digital technologies, more information than ever is being created, while many materials which used to be available on paper are now online only.

This makes the possibility to access the internet more important than ever. Inequalities in access can too easily translate into equalities in other aspects of life.

Worryingly, as the latest Development and Access to Information Report underlines, a crucial inequality – between men and women is not falling but growing.

Globally, not only are women less likely to be able to use the internet than men, but between 2015 and 2016, more men got online for the first time than women.

In short, the Internet Gender Gap Rose from 11% to 12% between 2015 and 2016.

What does this mean for libraries?: libraries have an active role in providing internet access, both in order to help people get online for the first time, and to complement access at home. Their unique characteristics, as public, non-commercial, welcoming spaces make them particularly suitable to contribute to efforts to close the Internet gender gap.  

 

Find out more in our Development and Access to Information Report.

The Robots are Here: AI, Libraries and the Internet

Artificial Intelligence (AI) – systems able to collect and analyze structured or unstructured data and make decisions based on that information to achieve a defined goal[1] – were a widely discussed subject at the 2019 edition of the European Dialogue on Internet Governance (EuroDIG).

Today, AI continues to fundamentally change the way people use and interact with the internet[2]. Given that the internet deeply affects the library and information service fields, it is important for libraries to “stay ahead of the digital curve”, in order to be able to continue to uphold their values and offer services which meet society’s needs.

AI isn’t just something for the private sector. Several countries are looking for ways to integrate AI technology into their public services (for example, see the Agency for Digital Italy). There are many possible uses: optimising street traffic, helping public employment agencies, determining eligibility for welfare programmes, visa and immigration applications and more[3].

Naturally, more reliance on AI for public service delivery requires internet access and basic digital literacy for the population to use e-services (as reflected in the UN Secretary-General’s High-level Panel on Digital Cooperation report recommendation that by 2030 every adult should have access to digital financial and health services, and the broad theme of the report, “Leaving No One Behind”).

Internet access and digital literacy courses are services that many (in some countries, almost 90%)[4] libraries are already offering. The growing necessity of giving people access to connections will only make them more important. Crucially, they can help marginalised populations who cannot afford a broadband subscription adapt to the digitalisation of public services.

Even if every citizen has access to the internet and basic digital literacy skills, the internet they interact with will also be increasingly shaped by AI.

On the user and content levels, AI is often used for moderation. However, the effectiveness of AI in moderating supposedly harmful content is often questioned, and many agree that right now this task cannot be carried out by AI alone, and human moderators are still needed.

However, some EuroDIG 2019 participants argued that the sheer amount of online content generated every day, as well as the growing pressure on popular platforms to control harmful content, could make more AI moderation seem like an attractive solution.

More broadly, AI could impact physical internet access by moderating, predicting and regulating internet traffic for improved efficiency. Both uses could have implications for freedom of access to information and freedom of expression, since the bias in AI can reinforce existing inequalities.

Libraries around the world stand for the principles of access to information and freedom of expression, and these principles should be at the heart of the debate on AI internet governance.

What Libraries Can Do for a Society Living with AI

  • Use AI responsibly. Today, libraries are under pressure to deliver maximum value and justify their public funding. That is why it can be tempting to turn to AI, hoping to maximize efficiency. However, it is important for libraries to be informed about potential ethical issues of some AI use cases, and make ethical choices to safeguard public trust. For example, the 2019 Mozilla Internet Health Report suggests thermal sensors as an alternative to cameras for collecting crowd and visitor data[5]. This solution achieves the same goal without compromising privacy concerns, and shows a commitment to ethical standards.
  • Support ethical AI research. As the use of AI grows, many governments and NGOs are looking for better data for AI training models and improved data collection practices. As discussed earlier, libraries can supply a wealth of high-quality datasets for machine learning[6]. Academic libraries in particular have large repositories of data from quantitative studies, coded and labelled according to high scientific standards. Trained specialised librarians can also actively assist in ethical AI research, offer their data literacy expertise and promote ethical data handling and collection methods, especially in local contexts.
  • Expand their efforts to support literacy. In the last few decades, many libraries have started providing digital literacy training; today, algorithmic literacy is becoming particularly important. This form of literacy includes recognizing when you interact with AI, understanding how it determines which information you find online, and knowing how your private data is collected by AI algorithms. Libraries can include these skills in their digital literacy programmes. Several ongoing research projects, such as “RE:search” and “UnBias”, outline the best ways to develop algorithmic literacy skills among lay users. Librarians can use the insights provided by state-of-the-art research, and organize classes to help their patrons develop these skills.
  • Encourage public debate around AI. In addition, libraries can use their role as community hubs to encourage debate and citizen participation to discuss the functions of AI in society. Because of the many ways AI can change society, some stakeholders at EuroDIG 2019 advocated broad public consultation on the uses of AI by the government. This requires the public to be informed and proactive; and libraries can provide both a physical forum and the unbiased information to initiate such a debate. For example, they can enable local residents to communicate their problems to the AI Commons initiative, which brings together AI developers and problem owners.
  • Education to live with AI, education with the help of AI. Society is facing an enormous task of transforming education systems to cope with the changes in labour markets caused by AI and automation. One of the biggest priorities is encouraging lifelong learning and improving social inclusion in educational settings[7]. Libraries can play a big role in achieving these goals – they provide access to knowledge and information with no entry barriers, and they can be particularly suitable for helping older learners and non-digital natives[8]. On the supply side, AI can also help libraries create reproducible and customisable learning tools, which would work well together with a librarian’s personal guidance for a non-digital native user.

 

In its best use-cases, AI can bring many advantages and societal benefits. Libraries can help to make sure that, truly, no one is left behind in this progress. Public internet access and digital literacy programmes can help more people enjoy the benefits of AI – from healthcare bots to easier travel.

But more importantly, libraries can help the people who are most at risk of falling behind if AI and automation increase existing inequalities. The knowledge and information that libraries offer can help people learn new skills to navigate the changing labour market, improve their livelihoods, and help make their voices heard in political discussions.

 

 

 

[1] European Commission High-Level Expert Group on Artificial Intelligence (2019), A definition of Artificial Intelligence: main capabilities and scientific disciplines, 8 April 2019

[2] Internet Society (2017), Artificial Intelligence and Machine Learning, policy paper

[3] Carrasco, Miguel, Mills, Steven, Whybrew, Adam, and Jura, Adam (2019), The Citizen’s Perspective on the Use of AI in Government, 1 March 2018

[4] Alleman, Kate (2018), Digital Literacy Support in Libraries: More than Just Your Computer Classes, 1 May 2018

[5] Mozilla (2019), 2019 Internet Health Report

[6] IFLA (2018), The Robots are Coming? Libraries and Artificial Intelligence, blog, 24 July 2018

[7] Michel Servoz (2019), “The Future of Work? Work of The Future! On how artificial intelligence, robotics and automation are transforming jobs and the economy in Europe”, report to the European Commission, 3 May 2019

[8] IFLA and TASHA (2019), Development and Access to Information 2019, report

What has the Web Ever Done for Us? Five Reasons for Libraries to Celebrate the 30th Birthday of the World Wide Web

World Wide Web 30th Birthday 1989-2019

Today marks the 30th Anniversary of the World Wide Web. As opposed to the internet – physical networks of computers stretching to around half of the world’s population, the web is an ‘information space’ – a collection of documents and resources linked together by hyperlinks. It is what means that, in effect, computers speak the same language, or are interoperable.

The web gets plenty of criticism, thanks both to some of the content hosted there (hate speech, deliberate misinformation), as well as the way that it is used (hacking, crime, or manipulation of opinion). Indeed, Sir Tim Berners-Lee, the author of the paper which set out the concept of web, has himself warned of the need for action.

Nonetheless, the fact that the web is far from perfect does not mean that it has not brought major benefits, not least for libraries. This blog sets out five reasons why libraries in particular should celebrate its birthday.

1) Open Access: the emergence of the Open Access movement has a lot to do with appearance of the Web. The possibility to disseminate research at low marginal cost globally – almost impossible when working on paper – has not only transformed scholarly communication, but even the way science itself is performed. This is a clear benefit, allowing for an acceleration of progress in key areas for humanity. While much still needs to be done, it is clear that without the Web, we wouldn’t be where we are now.

2) Digital Libraries: the Web has been a game-change in terms of how libraries can give access to their own content. Digitising and uploading books, manuscripts and other documents has allowed libraries to reach far beyond their walls, and serve readers and researchers globally. Making such works available on the Web has provided an incentive for digitisation in the first place, created new possibilities to ‘reunify’ collections, and moved us towards a much stronger understanding of our shared heritage.

3) User-Generated Content: a key principle of the Web is that everyone can be both a consumer and a producer of content. This is a point that Sir Tim Berners-Lee underlines in his own article. These new possibilities have allowed libraries to offer new initiatives and services – creative writing, book reviews or online community archives for example. It has also allowed for a huge volume of new ideas, complementing traditional channels such as established publishers, meaning that library users are more likely to find content relevant to them.

4) Reaffirmation of the Value of Libraries: while pessimists have repeatedly predicted that the Web will make libraries obsolete, in reality there is little evidence for this. While it is true that certain traditional services have been taken over, there is a widely accepted need for support in developing the skills necessary to navigate available information. This is a natural strength of libraries, thanks both to the expertise and experience of their personnel, and the physical space they offer for meeting, socialising and learning.

5) Communication: interoperability between computer networks also means communication between people. The Web has had a huge impact on the work of organisations such as IFLA. From annual meetings as the only major occasion to come together, it is now possible to hold a permanent conversation, and engage members of the library field at any time, and anywhere where there is the possibility to connect. New opportunities to share, learn, and innovate are the result.

 

The birthday of the Web is clearly worth celebrating given all the progress it has allowed towards the goals of the library field. IFLA looks forwards to continued work to ensure that every library and every library user can connect and, in doing so, has the possibility to live a better life.

 

Read more about IFLA’s work on libraries and the information society, and in particular our guide to internet governance.

Living in Interesting Times – Three Key Debates in Information Politics

Libraries and the politics of information in 2019

Information has long been political – who has it, who should have it, and how can it be used to shape decision-making. However, it is only relatively recently that this has been recognised.

On the philosophical side of things, much comes from the work of thinkers such as Michel Foucault, who explained the power that comes from organising information in specific ways (‘knowledge is power’). On the more practical side, the emergence of the internet has given a practical focus to broader reflections on how information is created and shared.

It therefore makes sense to think about the politics of information – the discussions and disagreements that take place around key issues. These questions are particularly key for libraries, as central stakeholders in how information is accessed, shared and governed.

2018 has seen a number of key debates come into focus, with further developments expected in 2019. These relate to whether information should be privatised or made publicly available, where privacy should triumph over access, and where free speech should give way to public order concerns.

This blog will offer a short introduction to each question, and relevant examples of legal and policy discussions which will shape information politics in the coming year.

 

Privatisation vs Public Availability of Knowledge

Knowledge – at least in the form of books or other documents – was long subject to constraints both on producers and users. These helped avoid widespread copying, but at the same time allowed users some flexibility in what they did with the written knowledge they held.

The expense of owning a printing press meant that the number of people who could publish was limited (although of course not enough to prevent calls for copyright to be invented in 1709). At the same time, once a book or newspaper had been sold, it was easy enough to share it with others or use it for research or other purposes.

Therefore, while the concept of copyright was intended to give the writings contained in books and other documents the same status as physical objects (in terms of the possibility of owning them), it was only ever an imperfect solution.

Digital technologies have weakened these constraints. It is far easier to publish (or copy) and share works than ever before, but also to place limits (through a mix of legal and technological means) on their uses. In other words, it has never been easier to provide universal access to knowledge, but at the same time, it is also simpler to make the knowledge contained in a book or other document private, with all access and use subject to licences.

These new possibilities have created a gap in legal provisions in many countries, given that there had, previously, been no cause to make rules. With this has come a sense that laws also need to be updated, rather than leaving things up to the market or the courts. This is the underlying reason for the ongoing European Union copyright reform, but also elsewhere.

Specific questions raised in this reform, as elsewhere, include whether people involved in teaching should be able to use materials to which they have access, whether researchers and others should be allowed to carry out text and data mining, and whether libraries should be allowed to take preservation copies.

There are also questions about whether the platforms which allow users to share materials should place the protection of intellectual property above the right of their users to free expression.

2019 is likely to see some sort of conclusion to discussions on these subjects in the European Union, South Africa and Nigeria, as well as key steps forwards in Canada, Singapore, and Australia.

 

Protecting Privacy vs Giving Access

The idea of ‘ownership’ of information is not only associated with intellectual property rights. Increasingly, it also comes up when we talk about personal information – anything that says anything about a person.

Once again, the idea that people have an interest in information about them is not new – there have long been laws on libel which allow individuals to act against writings that are unfair or defamatory. Rulers have also been prolific users of laws against sedition or lèse-majesté. However, such provisions have tended to be limited to the wealthy and powerful.

Here too, digital technologies have changed things by allowing for a much greater potential to collect and use information about people, be it for advertising, security or other purposes. They have also – for example through search engines – made it much easier for ordinary people to access information that might otherwise have been forgotten or too difficult to find.

With this, the idea of a right over information about you has emerged in a number of privacy and data protection laws around the world. The primary focus tends to be on data gathered by companies, with justifications running from a desire to understand advertising choices to enabling customers to shop around between service providers.

In parallel, security concerns have tended to see greater powers given to governments in the types of data they can collect and use, as well as limitations on the transparency obligations they face.

2018 saw the entry into force of the European Union’s General Data Protection Regulation, and similar rules emerge in a number of US States and Latin American countries. There have also been new security rules applied giving governments new powers to gather data on suspected terrorists (as well as many others).

2019 may well see more similar efforts, as well as new efforts to take advantage of new powers over personal information.

 

Protecting Free Speech vs Tackling ‘Dangerous’ Content

A key way in which the political value of information has long been recognised is through the efforts made to control free expression. Ideas and writings deemed to be dangerous to political, economic or social goals, for example through calling for insurrection, infringement of copyright, or simply because it is criminal, have long been the subject of attention by governments.

It is true that the right to free speech is a crucial one, but it is not absolute. The Universal Declaration of Human Rights notes that all rights can potentially be limited when this is necessary to fulfil the rights of others. As regards the right to equality, there is explicit mention of the importance of combatting incitement to discrimination.

More recently, the way the internet has developed has both made it easier for people to share and spread ideas (dangerous or otherwise). It has also involved relatively well defined actors and channels – search engines, social media platforms, internet service providers – with key powers over what is shared. Through their own actions – or actions they are obliged to take – there is a possibility to exert much greater control over what can be said and shared than when someone opens their mouth.

We come across this debate in discussions around concepts like ‘fake news’, terrorist content, hate speech, criminal content, and to some extent copyright infringement. In each situation, there is content that is clearly illegal and clearly legal. But there are also often grey areas, where judgement and nuance may be needed.

The problem is that the solution often proposed for identifying and blocking such content – automatic filtering, brings its own challenges. There are issues that go from the practical (are they good enough?), to the political (without incentives to protect free speech, do they risk ‘accidentally’ blocking legal content?), and human rights-related (should rights be given and taken away by a machine?).

At the same time, human moderation is expensive (in particular if done properly, by people with knowledge of relevant cultures), and can cause serious psychological damage to the people doing it. The costs are likely too high for smaller actors.

Clearly, this is a particularly difficult problem in information politics, not helped by cross-over with other areas of politics. This can make it hard to promote proportionate or nuanced approaches.

There is legislation in a number of jurisdictions which seeks to crack down on terrorist content and copyright infringement through (explicitly or otherwise) automatic filtering. Some have sought to ban ‘fake news’ (a highly dubious step), and others have put pressure on internet platforms to do the same, creating incentives to take an ever tougher line on content. With public pressure growing, major internet companies seem set to implement ever more conservative approaches in order to avoid blame.

 

What Implications for Libraries?

As highlighted at the beginning, libraries are key actors in information politics. They are central – both practically and symbolically – to the idea that everyone should have meaningful access to information.

A first priority is to defend this core idea. Too many are still offline, too many lack formal education or the possibility to learn throughout life, too many cannot find the information they need to live healthily, find work or start businesses, or to engage in public life.

Libraries are also unique, as public, welcoming institutions, with a clear social interest goal, rather than a focus on profit. Nonetheless, this status does not spare them from the effects of decisions taken in relation to the three major debates set out above.

They clearly depend on limitations on the privatisation of knowledge in order to do their jobs, but need a system that allows writers, researchers and others to keep on producing. They need to protect privacy (key to giving users the sense that they can seek and share information freely), but must also resist sweeping restrictions on what materials they can collect, hold and give access to.

And while they understand the need to act against dangerous speech, they know from long experience that managing information is complicated and requires skilled judgements based on expertise and values – something that a machine cannot replicate.

While it may not always be popular – or easy to explain – libraries will need to set out and defend the importance of a balanced approach, one that allows for meaningful access to information for all, not just in 2019 but long into the future.

 

This blog is based on a presentation initially given at the Eurolib conference in Brussels on 12 November 2018.

The IGF is in Paris – but you can join us from everywhere!

The 13th annual meeting of the Internet Governance Forum (IGF) is taking place in Paris this year. The meeting is ‎hosted by the Government of France at the Headquarters of UNESCO, and runs from 12 to ‎‎14 November 2018.‎

This year’s session has more than a hundred sessions, including national, regional and youth IGF initiatives as well as seventeen ‎Dynamic Coalitions with inputs from communities and stakeholders. This multi-stakeholder approach, a key characteristic of the IGF, makes this an important opportunity to influence and shape public ‎discourse on internet governance themes and to discuss needed improvements. ‎

This year’s gathering stresses the importance of creating an Internet of Trust. To achieve this goal, the IGF in looking at best practices ‎in gender and access; cybersecurity; local content; AI, big data and the internet of things. ‎

IFLA is at the Internet Governance Forum in Paris to discuss the importance of public access in libraries. We will be part of two important events. The first is on the 13 November at the American Library in Paris, with more details available here. It will highlight the importance of public access as a means of getting the remaining billions online, alongside other promising initiatives such as community networks, as previously discussed at the IFLA President’s Meeting in Barcelona, and offline internet.

The second, on the 14 November takes place as part of the formal IGF programme. The session of the Dynamic Coalition on Public Access in Libraries in which IFLA plays a leading role will discuss and improve the toolkit on public access that IFLA has prepared for library associations. The toolkit looks at the key policy questions in the fields of technology, financing, regulation, as they affect libraries delivering public access.

You can find a list of the events on the IGF website and you can follow all the sessions remotely. Please, join us and be a part of this community!